Position Overview:

We are seeking a highly skilled and experienced Accounts Receivable (AR) Specialist to join our team. The ideal candidate will have a proven track record of managing complex customer bases, effectively resolving disputes, and enhancing customer satisfaction. This role is crucial for improving our cash flow, reducing overdue accounts, and streamlining AR processes.

Key Responsibilities:

Accounts Receivable Management:

Calculate and generate credit memos for medium and small clients.
Process and apply customer payments > credit cards, ACHs and EFTs, physical checks.
Monitor and follow up on declined electronic payments and incorrect payments.
Ensure small and new customers are enrolled in autopay.
Proactively communicate and research internal and external billing errors.

Collections and Dispute Resolution:

Handle and resolve small and medium customer disputes efficiently, working closely with internal teams to resolve issues and minimize cash flow impact.
Legally collect overdue balances from medium and small clients.
Follow prescribed collection process, including escalation in a timely manner.

Customer Relationship Management:

Primary point of contact for AR-related inquiries and issues.
Clearly and professionally communicate outstanding balances, next steps for dispute and/or payment resolution, escalation process and client contractual obligations.
Reduce friction in the billing and collection process to build and maintain strong relationships with customers and to enhance satisfaction and loyalty.

Process Improvement:

Identify opportunities to streamline AR processes and participate in best practice implementation.
Collaborate with the finance team to improve efficiency and reduce operational costs.

Reporting & Analysis:

Maintain accurate records of AR activities and provide regular reports to management.
Analyze AR data to identify trends and areas for improvement.
Ensure compliance with company policies and accounting standards.
Assist in audits by providing necessary documentation related to accounts receivable.

Required Qualifications:

Bachelor's degree in Accounting, Finance, Business Administration, or related field
3+ years experience in accounts receivable, preferably in a complex, high volume customer environment.
Familiarity with AR software and tools, ideally Quickbooks and/or NetSuite.
Strong Excel skills and experience with data tracking and reporting.
Strong communication and interpersonal skills.
Excellent organizational skills with a keen attention to detail.
Ability to solve problems, work independently and manage multiple tasks effectively.

Preferred Qualifications

Experience in healthcare industry.
Experience with customer relationship management (CRM) software.
Proficiency in dispute resolution and negotiation.

Accuhealth

New Jobs

Accounts Receivable Specialist