Job Description

We are seeking a skilled IT Desktop Support Technician to join our team. The ideal candidate will possess a strong technical background, excellent problem-solving skills, and a passion for providing exceptional customer service. As an IT Desktop Support Technician, you will be responsible for providing technical assistance and support to our employees, ensuring their technology needs are met efficiently and effectively.

Responsibilities

Provide technical support to end-users via phone, email, remote support, and in-person.
Responding to tickets through our ticketing system.
Troubleshoot and resolve hardware and software issues for desktops, POS systems, voip phones, laptops, printers, and other peripherals.
Install, configure, and maintain desktop operating systems and software applications.
Set up and configure new user accounts and equipment.
Perform desktop administration tasks across hundreds of devices.
Collaborate with other IT team members to escalate and resolve complex issues.
Perform hardware and software upgrades as needed.
Maintain accurate documentation of IT systems, processes, and procedures.
Assist with IT projects and initiatives as assigned.
Manage and support our AV Conference Rooms.

Requirements

Degree in computer science, Information Technology, or related field preferred.
IT certifications such as CompTIA A+, Network +, Security +, Microsoft 365 Certified: Endpoint Administrator Associate, or similar are a plus.
Proven experience in a Desktop Support Technician role providing Level 1-3 support, preferably in a corporate environment in a fast-paced environment supporting end-users.
Strong knowledge of Windows operating systems and Office 365 or Google Workspace.
Experience with Active Directory, Azure Active Directory, Exchange Admin Center, SharePoint Admin Center, 365 Admin Center, and network troubleshooting.
Excellent troubleshooting and problem-solving skills.
Ability to effectively prioritize and manage multiple tasks in a fast-paced environment with unforeseeable requests.
Strong interpersonal and communication skills, with a focus on delivering exceptional customer service.
Experience with MDM, creating configuration profiles, security policies, automations, and PowerShell scripts.
Demonstrated expertise in researching and testing new solutions that involves reading documentation, instructions, KB articles or escalating to Vendors for further resolution.

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Tier 1 Desktop Support Technician