Primary Purpose

The Business Data Analyst / Institutional Technology Support person analyzes institutional data within and alongside the Institutional Technology Services department. The primary purpose of this position is to transform accurate raw data into actionable decision-making and strategic planning tools. This position works closely with other stakeholders to develop technical requirements and comprehensive solutions to extract and transform data from multiple source systems for business use.

Essential Duties, Responsibilities, And Functions

The ideal candidate understands the importance of balancing customer requirements/feedback while performing data analysis using various tools and techniques.

Understands Bluefield University systems including Canvas LMS, Jenzabar SIS, Salesforce CRM, and external data sources from marketing partners.
Able to summarize and describe raw data sets for departmental consumption including the development of reports to fulfill reporting requirements with accreditors, regulators, and other agencies.
Performs analysis of data that aligns with organizational goals and relays business impacts of findings through sound data-driven recommendations. Develops tools to speed and automate the production of dashboards, complex models, and analyses.
Works closely with various departments with a high degree of customer service and provides input on functional business topics. Uses critical thinking to triage escalated issues and provide customer-focused service delivery, satisfying stakeholder needs and assessing options for value-add.
Assists departments in streamlining business processes using new or current technology, including form and reporting development.
Provides operational support to assigned business unit systems, including assistance with technical issues. Takes ownership of systems that are supported by their team.
Provides regular updates on business process improvement and new technology activities. Supports training, communication, and development of new policies.
Responsible for the day-to-day quality control and maintenance of the Bluefield University Data Warehouse (BUD). This includes putting in place strong data governance procedures, regular quality control audits, and daily master data management (“MDM”) tasks. In addition, this position is responsible for regular reporting and ad hoc analysis requests.
Designs Enterprise Data Warehousing solutions.
Guides the use of data warehouse systems, capability of systems to deliver information, and subject matter expertise regarding current systems and emerging technology.
Works with business stakeholders across lines of business to evaluate requirements, potential solutions, and prioritize core platform features.
Provide technical assistance to faculty, staff, and students. This includes troubleshooting hardware and software issues, installing and configuring new technology, and maintaining existing systems.
Provide remote assistance for off-campus users, ensuring they have access to necessary resources and support.
Other responsibilities as needed.

Supervisory Duties, Responsibilities, And Functions

This position does not directly supervise employees.

Minimum Qualifications

KNOWLEDGE, SKILLS, ABILITIES, AND EDUCATION/EXPERIENCE

Bachelor’s degree (B.A. or B.S.) from a four-year college or university.
Experience using Power BI and report writing tools.
Experience optimizing business processes.
Experience testing and maintaining core enterprise systems to ensure they are meeting operational needs.
2-3 years of SQL experience required, or an equivalent combination of classroom and experience.
Experience using MS Excel and Access.
Approximately 2-3 years of institutional technology experience is required, or an equivalent combination of classroom and experience.

Preferred Qualifications

The right candidate will have experience with data warehouse tools, Database Management Systems (DBMS), and an innovative/energetic mindset focused on delivering business value through collecting, organizing, structuring, and storing data as a strategic asset.
Ability to effectively communicate both verbally and in writing to convey clear, well-articulated information.
Ability to understand, speak, and write English to convey messages and correspond articulately and professionally.
Possesses public communication skills that allow professional representation of Bluefield College to a variety of business and community customers and associates.
Strong organizational skills.
Excellent computer skills.
Ability to act as team lead and coordinate multiple individuals for effective collaboration.

Ergonomic Requirements

This position requires performing office-related tasks, which involve sitting, standing, walking, and carrying light loads (books, displays, presentations).

PERFORMANCE STANDARDS

The evaluation of the performance of this position will be based on the ability to meet the requirements of the duties and tasks outlined above.

The criteria for evaluation of this position include, but are not limited to, the following:

The ability to fulfill position description requirements as listed above in a timely and effective manner,
The ability to self-motivate and achieve set goals, and
The ability to work cooperatively with all personnel and departments in the

APPROVALS

The job duties, responsibilities, functions, and requirements delineated above should be interpreted as something other than an all-inclusive list of the same. Additional duties, responsibilities, functions, and requirements may be assigned as appropriate. The University reserves the right to change or reassign job duties, responsibilities, and functions or combine positions at any time. In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodation will be made which may pose serious health or safety risks to the employee or others or impose undue hardships on the University. Position descriptions are not intended as and do not create employment contracts. The University maintains its status as an at-will employer.

Application Instructions

To apply for this position, please visit https://www.bluefield.edu/employment/ to complete the electronic staff employment application and upload the following:

Letter of interest
Resume or Curriculum Vitae
Names and full contact information for at least three professional references
Statement of Christian Faith

Hard copy application materials may be sent to Judy Pedneau, Director of Human Resources at Bluefield University, 3000 College Avenue, Bluefield, VA 24605, jpedneau@bluefield.edu.

Additional Information About Bluefield University Is Available At Www.bluefield.edu.

To be considered for this position, all application requirements listed above must be completed.

Bluefield University is a Christ-centered, multicultural learning community that values and seeks faculty and staff who represent diverse backgrounds and perspectives, are committed to diversity, work effectively with diverse populations, and engage others in ways that honor our rich cultural mosaic and biblical foundation.

Bluefield University is a private, not-for-profit institution affiliated with the Baptist General Association of Virginia. Bluefield University shall not unlawfully discriminate on the basis of race, color, national or ethnic origin, sex, disability, age, religion, genetic information, veteran or military status, or any other basis on which the University is prohibited from discrimination under local, state, or federal law, in its employment or in the provision of its services, including but not limited to its programs and activities, admissions, educational policies, scholarship and loan programs, and athletic and other University-administered programs. This institution encourages women, minorities, veterans, and individuals with disabilities to apply.

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