CAM Solar is looking for a professional and detail-oriented Customer Service Specialist. As a Customer Service Specialist, you will play a crucial role in ensuring our customers receive outstanding support and service.

Essential Duties:

Provide excellent customer service via phone and/or email
Complete, maintain, and process pertinent paperwork and records with a high attention to detail to ensure accurate data is entered in database and other technology as needed
Document and track customer interactions
Address and resolve customer inquiries and issues promptly

Qualifications:

Customer service experience in the solar energy industry preferred
Strong administration skills
Exceptional communication skills with the ability to convey information clearly
Ability to work independently
Strong attention to detail and accuracy
Exercise good judgement
Knows when to involve a supervisor
Strong retention skills with the ability to follow a process flow and/or script as needed
Ability to remain calm and professional in handling customer frustrations
Ability to remain focused and productive with task that may be repetitive

Training will be in person, so you must be in the San Antonio, TX area afterwards you will be working from home.

CAM Solar

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Customer Service Specialist