We are working with a BPO with great employee satisfaction ratings to find experienced German-speaking Customer Care Specialists to work remotely in Slovenia. The successful candidates would support customers of a mobile game company.

Position: Customer Care Specialist with German

Location: Remote/work from home in Slovenia

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction
Research and provide accurate and timely responses to inquiries coming primarily through live chat support channels
Navigate internal and external documentation and resources to provide world-class service
Identify and escalate priority or unresolved issues to appropriate internal teams
Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures
Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues
Strive for high-standard customer satisfaction and experience and ensure that ll calls are handled professionally based on the quality guidelines set by the client
Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service
Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere.

REQUIREMENTS:

Ability to effectively and correctly communicate verbally and in written format in German (minimum B2 level) & English (B1/B2 level)
Residing in Slovenia and being able to take on a job legally without the company's support
Experience in Customer Support, and technical support
Passionate gamer or experience in Customer support roles related to gaming
Computer literate and proficient in the use of Windows OS, Apple OS, Microsoft Office, and Google applications
Familiar with customer support software, including Zendesk, Slack, and internal troubleshooting tools to resolve issues
Strong abilities to work independently and as a remote team player
Problem-solving and critical thinking skills
Adaptable and flexible, demonstrating abilities to work with process and information changes
Strong working knowledge of external systems and PC-based internet and software applications (e.g. internet, Microsoft Office)

OFFER:

Excellent remuneration package based on experience, skills and performance
Indefinite contract
Schedule: Monday to Sunday, from 07 AM - 12 AM (midnight), shift rotation. 40 hours a week
Fully remote work from Slovenia
A dynamic and creative team with a positive and friendly atmosphere
Good work environment - the employer can show off great reviews from their employees
Guidance and tools to reach your full potential.

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Customer Care Specialist (German)