Job Description:

Meta Care Inc., a vibrant and forward-thinking healthcare organization, is looking for a compassionate and dedicated Member Ambassador to join our Austin, TX In this PART TIME ROLE to possibly going FULL TIMEyou will help our members navigate the healthcare system, coordinate and schedule their medical appointments, and offer essential benefit support. We’re seeking someone who takes a proactive approach to member care, ensuring that each member has seamless access to the resources and services they need.

This role does not include hands-on clinical care or heavy lifting. Instead, it focuses on coordinating schedules for preventive care and supporting disease and chronic care management. It’s a distinctive, mission-driven position dedicated to providing essential support for those in our care.

Responsibilities:

Educate members about preventive care and wellness initiatives through outreach efforts
Provide educational materials and resources to help members understand and access healthcare services
Schedule and coordinate a range of healthcare appointments, including medical, dental, and specialist visits
Assist members in setting up and using remote monitoring devices (e.g., glucometers, blood pressure cuffs, medical alert systems)
Manage the delivery of device supplies and other essential health-related resources
Assess home safety and organize home modifications or meal services as needed
Identify and coordinate community support services, such as transportation and home care, for members
Help members navigate benefit coordination and collaborate with healthcare plan design vendors
Develop and implement outreach campaigns to inform members about available benefits and services
Participate in client meetings to provide information on services and address any unmet needs
Follow up with members after hospital discharge and conduct on-site hospital visits for those who choose to participate
Work with company pharmacists and social workers to offer additional support to members
Maintain confidentiality and comply with PHI and HIPAA guidelines
Interact professionally and respectfully with members and colleagues
Travel to member locations and events as needed
Perform additional duties as assigned by the supervisor

Requirements:

Minimum of 3 years of experience, preferably in a healthcare coordination or support role
Excellent communication and interpersonal skills, with a strong ability to listen and provide emotional support
Strong organizational skills, attention to detail, and the ability to effectively manage schedules and maintain accurate records
Humble, personable demeanor with a genuine desire to assist and support others
Ability to work independently as well as collaboratively with healthcare providers
Proficiency in Microsoft Office products (Word, Excel, PowerPoint)
This position is suitable for someone who has years of experience in a medical office environment with a passion for coordinating and managing schedules and navigating for patients the healthcare maze
For interested LPN or LVN’s this job does not require direct clinical patient care, so an inactive license is acceptable. This position would fit a nurse ready to move away from bedside care
For interested CNA or MA’s an inactive certification is acceptable

Compensation and Benefits:

Salary Range: $25.00- $32.00/ hour based on experience
Comprehensive benefits package includes medical, dental, and vision insurance, retirement plans, and paid time off
Company will contribute 90% of individual medical health benefits
Vacation/Sick Leave
7 Paid Holidays

Equal Employment Opportunity: Meta Care Inc. is dedicated to fostering a diverse and inclusive environment and is proud to be an equal-opportunity employer. We provide equal consideration to all qualified applicants, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

About Meta Care Inc.: At Meta Care Inc., we are driven by passionate entrepreneurs committed to enhancing patient health and well-being nationwide. We offer personalized care and support to our clients and deeply value the contributions of every team member.

Immediate Availability:

This position is available immediately, and we are eager to welcome a dedicated LPN to our team. If you are compassionate, detail-oriented, and enthusiastic about supporting Member members in their healthcare needs, we would love to hear from you.

To apply, please submit your resume and a cover letter outlining your qualifications and interest in the position. We look forward to reviewing your application.

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