ABOUT US

As a privately-owned Miller Knoll certified dealer and commercial flooring provider, we prioritize people, productivity and value to create more than a place to work— we create a space to succeed.

We're proud of our half-century legacy as a company. Our people have brought us to where we are. COI is and has been honoured to have a passionate team that's committed to creating great spaces for you to be your best in.

This role – Project Manager – is responsible for planning, executing, monitoring, controlling, and closing of specific projects while ensuring projects are on time, on budget, within scope and meets or exceeds the expectations of all stakeholders.

THE ROLE

We believe in the power of diversity and the power of teamwork. We need both collaboration and individual responsibility to organize effectively around our customer's problems.

The role requires someone who understands project management philosophies, a passion for providing exceptional client experiences and a willingness to adapt to different situations.

The successful candidate will be responsible for Customer Management, Project Planning, Coordination and Management, Project Implementation, Installation Management and relationship management through serving of customer accounts. The Project Manager– will also be responsible for the following:

·Responsible for planning, executing, monitoring, controlling, and closing of specific projects while ensuring projects are on time, on budget, within scope and meets or exceeds the expectations of all stakeholders.

· Along with the Account Executive provides the single point of contact for customers for all project communications.

·Provide professional customer interface and client relations throughout the project

· Establish overall project scope and manages dealer/manufacturer team to ensure coordinated effort in all aspects and phases of the project.

· Direct, coordinate, and manage task assignments and completion for entire dealer team.

· Develop work plan, schedule and logistics based on overall project parameters, project schedule and scope, and customers’ goals.

· Assist in establishing fees, developing quote/presentation, and making presentation to customer when required.

· Provide technical consultation to customer and customers’ team.

· Provide single point of contact after order entry for and coordinates with client and all third-party firms (A&D firm, contractor, cabling vendor, building manager, electrician, other trades, facility, and IT groups etc.)

· Attend all client and construction site meetings.

· Maintain detailed project documentation, including documentation of key project decisions and customer / project requests / revisions.

· Provide timely, formal written communications throughout the project to client, manufacturer, and dealer team.

· Manage accurate and detailed record keeping in the project file.

· Assists in the preparation of RFP’s and quotes, the development of the proposal and the presentation to the client.

· Review technical services’ plans and specifications for accuracy, completeness, and correct product application.

· Coordinate with client for order entry notes and product delivery scheduling.

· Review ship dates for adherence to original requirements.

· Interface with factory, as necessary, regarding shipping schedules and special instructions for the manufacturer and shipping carrier.

· Set schedule, ensuring product is here on time, setting scope of work and ensuring daily goals are met.

· Supervise site installation daily, including performance of work, installation administration and timeliness of task completion.

· Ensure Installation Packages are complete and delivered in a timely manner.

· Walk project and develops punch lists, responsible for punch list resolution.

· Confirm project completion and ensures all invoicing is timely and accurate.

· Manage all final close-out requirements.

ABOUT YOU

Your project management background allows you to problem solve, meet client demands and be adaptable. You are detail oriented and highly organized. Project Management Certification or PMP is as asset, but not a requirement for the role. A working knowledge of interior construction, office moves and relocations, trucking, furniture manufacturing and shipping would be beneficial. Strong product and technical knowledge, including applicable building codes, correct product application, custom applications and pricing, price estimating, and solicitation, electricity, and cabling would lend to the success of this role. A strong understanding of relationship management, project management and solid administrative skills are going to be key to the success of this role.

These are complex sales, where you’ll manage competing priorities, multiple internal and external stakeholders, and varying deliverables. Your experience in a similarly complex sales/design/construction environment will be crucial for your success here. The number of projects you’ll have on the go at any given time will vary depending on their size and scope.

The team you’ll join is collaborative and driven.

WHAT DO WE OFFER?

We offer competitive health benefits, wellness and healthcare spending accounts, and a holiday package that includes the week between Christmas and New Year’s off. You’ll also be getting in as we grow so growth opportunities abound if you exhibit the knowledge, expertise, and passion to grow with the organization.

This is a full-time permanent position, working out of our impeccably designed and furnished office. You’ll mostly work from 9am to 5pm, Monday to Friday, with irregular or extended hours as projects demand. We offer a hybrid model of working from home, the office, and the rest of the time will be on-site with clients.

Contemporary Office Interiors Ltd.

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Project Manager