Overview:

The Schedule Coordinator is responsible for scheduling and coordinating the completion of all sign language interpreter requests. The coordinator’s primary responsibility is initial scheduling with Deaf Action Center (DAC) customer and DAC client support.

Description:

Welcome! Come join a dedicated team and organization committed to supporting the Deaf and Hard of Hearing Community in Texas! You will be working with a dynamic and skilled group of people whose mission is to serve and support. Deaf Action Center's leadership and team assist members of the Deaf and Hard of Hearing community become more self sufficient in their personal and professional lives.

At Deaf Action Center our core values are:

A – Advocacy C- Communication E – Empowerment

Deaf Action Center is a 501(c)(3) tax-exempt organization that has been recognized as a national and international benchmark service provider. For more than 30 years, Deaf Action Center has empowered and equipped individuals of all ages throughout North Texas. With offices in Dallas and Fort Worth, we provide a comprehensive range of programs that combine care, commitment, and communication to help create personal, social, and professional growth and success. Our ongoing task is to foster positive change in the lives of those who are deaf, hard of hearing, and hearing; to support anyone at any age to reach their full potential; and to eliminate barriers that are imposed on people who are deaf and hard of hearing.

RESPONSIBILITIES:

• Coordinate multiple interpreter requests in a face-paced environment.

• Utilize technology and computers to handle interpreter requests.

• Monitoring and controlling all incoming requests and outgoing confirmations.

• Preparation and maintenance of scheduling documentation with precision and accuracy.

• Establishing and maintaining excellent relationships with businesses, vendors, contract interpreters and Deaf/hard of hearing consumers locally.

• Compliance with relevant and applicable guidelines (RID's CPC), regulations and mandates.

• Maintain compliance to DAC's core mission, values, policies, procedures and requirements.

• Maintain utmost confidentiality.

• Demonstrate a positive attitude and a willingness to develop and maintain strong working relations with co-workers, vendors, and community members.

• Attend and participate in staff meetings, trainings/workshops, and conferences as required.

• Perform special assignments, projects, and other duties as required.

• Excellent work ethics, which include consistence attendance, timeliness, and completion of assignments.

COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies:

• Excellent written communication skills.

• Excellent expressive and receptive ASL skills.

• Customer service orientation skills.

• Experience working with the public.

• Excellent organizational skills.

• Critical thinking skills.

• Consistent attention to detail.

• Demonstrate initiative and ability to thrive in a less structured environment.

• Conflict resolution skills.

• Resilience under pressure.

• Time management skills.

• Proficiency working with Microsoft Office Suite and other appropriate software.

• Professional video and phone etiquette.

WORK EXPECTATIONS:

• Critical thinking and reasoning skills.

• Work ethically and with integrity.

• Pursue professional development.

• Collaborate well with DAC employees, clients, and vendors.

• Collect, organize, and analyze data to build reports for DAC.

• Strong written communication skills.

PHYSICAL DEMANDS:

While performing the essential functions of this position, employees are regularly required to sit, stand, use hands to finger and feel, and adjust focus visually. This position works in an environment with moderate noise level.

Note: Critical expectations of this job described above are subject to change at any time due to reasonable accommodations or other reasons, with or without notice. Employees are not permitted to be employed with DAC competition.

Deaf Action Center

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