Pay Rate: $18-20 per hour

Job Summary:

The Home Health Front Desk Clerk at Desire Home Care, Inc. is responsible for providing excellent customer service and administrative support to clients, caregivers/nurses, and office staff members. The individual in this role will serve as the primary point of contact for all incoming calls and visitors, ensuring a positive and welcoming experience for all. This is a full-time, hourly position located in Riverside, California.

Compensation & Benefits:

Daily pay: Access your earned wages the same day you work!
Medical, Dental, Vision
401K with 4% match
Paid Vacation
Paid Sick Time
Promotion Opportunities
Company Discounts
Paid Trainings
First Time Home Buyer Program Assistance

Responsibilities:

Greet and assist all clients, caregivers/nurses, and visitors in a friendly and professional manner
Answer and direct incoming calls and messages to the appropriate staff members
Schedule office calendar appointments and book office conference rooms
Maintain accurate and organized audit records and documentation
Coordinate and assist with office & field staff supply inventory
Handle and resolve client and caregiver inquiries and complaints in a timely and professional manner
Collaborate with multiple departments to ensure proper workflow is maintained when transferring incoming calls and written communication
Perform general administrative duties, such as filing, faxing, and copying
Keep reception area and lobby clean and orderly at all times
Be in charge of the office social committee group
Adhere to all company policies and procedures

Requirements:

High school diploma or equivalent
Pass a background check and maintain criminal background clearance throughout DHC employment due to nature of services provided
Valid California Driver’s License and reliable transportation
Previous experience in customer service and/or administrative role in a homecare/home health setting preferred
Proficiency in Microsoft Office and data entry skills
Excellent verbal and written communication skills
Strong organizational and time management abilities
Ability to handle multiple tasks and prioritize effectively in a fast-paced environment
Bilingual in Spanish
Negative TB test within 30 days of hire
CPR & First Aid certificate within 30 days of hire

Work Schedule:

Monday- Friday, 8AM-5:30PM
Weekends on occasions for company events

EEOC Statement:

Desire Home Care, Inc. is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, pregnancy, genetic information, marital status, amnesty, or status as a covered veteran. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Desire Home Care

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Home Health Front Desk Clerk