The Doorland Group is an industry leader in creating and manufacturing custom engineered doors, mouldings and jambs. We have over 45 years of experience transforming prominent buildings around the world into masterpieces with our added touch of exquisite expertise. Our extensive product line provides unique and luxurious designs to any entrance; residential or commercial.

Visit https://doorlandgroup.com/ to learn more about our Doorland’s team, clients, products and exciting projects.

Team Overview

The Customer Integration team at Doorland is instrumental in driving a streamlined internal process that supports a winning customer experience. Being a part of this team positions each member to play the role of consultant, product/technical expert, project manager, business analyst and customer success professional.

Core Responsibilities

The ability to drive important phases of the customer lifecycle and integrate seamlessly the needs of the customer with the focus of internal teams involved in producing and finishing the end product is a key element of this role.

The Project Manager will also:

Follow a strong methodology to support order management by clearly isolating all technical specifications and ensuring those involved in production align their work to specifications to support a smooth and efficient manufacturing process.
Act as an escalation point for any customer issues/complaints.
Play a key role in communicating with the customer to ensure specifications captured within the order are aligned with their expectations; bring together the manufacturing/production process to directly match with the requirements of the customer.
Support the Customer Integration team in acting as liaison between Sales and Production.
Leverage a unique opportunity in creating a different pipeline for Doorland by instilling deep customer loyalty beyond the completion of a project.
Instill a project management mindset within the customer integration team that reinforces organization and strong attention to detail, focus on driving deliverables to meet deadlines, delivering clear communications both internally and externally, and overall dedication to completing customer orders successfully and with a high degree of quality.
Develop clear/understood procedures to manage roadblocks which may arise.
Establish an ongoing cadence and rhythm for ongoing customer progress reviews which may involve employees/leaders from other areas of the business.
Be a strong Doorland brand ambassador; leverage opportunities to showcase the personal pride we place in our work, especially with our customers.

Experience and Skills Required:

Engineering or related degree preferred with 3-5 years of experience as a project-focused role within the manufacturing industry.
Experience within the door, frame, hardware, building materials or construction industry a definite asset.
Fully adept in AutoCAD and/or SolidWorks is highly preferable.
Prior experience within a customer success role would benefit this individual, as would exposure to project management principals.
Exceptional communication skills – both written and verbal.
Strong relationship-building skills, both with our clients and across internal teams.
Technical proficiency with MS Office and ERP systems, preparing summaries and status reporting.

Doorland Group

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Manufacturing Project Manager