Summary

· The Senior Systems Engineer role is part of the IT team that supports ETS’ mission through the use of technology and health information.

· This position provides technical support for ETS/REACH IT infrastructure: configures, administers, maintains and supports cloud data center virtual servers in production environment that serve mission critical applications; and manages Azure virtual environment.

· This position manages Azure AD, Microsoft 365, Windows servers and Microsoft Active Directory domain including GPO, DNS, DHCP, etc. Additional responsibilities include network and server maintenance, backup/restoration, disaster recovery, cyber security, system performance, and business continuity.

· This role works with REACH staff to develop technology solutions to empower REACH staff to serve our clients in the field.

· The position is fully remote, and the days and hours are M-F, 7:00 am – 4:00 pm. Preferred Pacific time zone and close to Seattle area.

Responsibilities

· Help ETS succeed in carrying out our mission through working together with other staff to transform systems of harm and inequity to create different approaches to improving community health and safety through addressing substance use and homelessness.

· Assist with the organization-wide initiative to reimagine our interconnectedness within our community to overcome the aspects of our society and organizational culture shaped by white supremacy and settler colonialism.

· Provide day-to-day support for mission critical servers in production and development environments, including Azure VPN client implementation, Microsoft Intune implementation, Microsoft 365 security/compliance review, etc.

· Independently resolve issues escalated by IT staff and make decisions based on your critical thinking.

· Identity management with Microsoft Entra and device management with Intune.

· Ensure availability of network/servers and application up time in accordance with our IT policies.

· Effectively manage IT projects, work with vendors, and communicate with stakeholders about project status.

· Perform system backups and recovery; maintain data files and monitors system configuration to ensure data integrity.

· Be the SME (Subject Matter Expert) and perform maintenance/upgrades for Microsoft server environments including domain controllers, RADIUS servers and certificate servers.

· Review diagnostics and assess the functionality and efficiency of IT systems.

· Manage and maintain our Azure cloud environments for all virtual machines.

· Review, validate, and deploy software update during applications rollout to production environment.

· Support other IT staff when they need to troubleshoot application issues that might be related to network/server backend.

· Monitor network/server performance and tune network/server management systems as necessary.

· Troubleshoot and resolve tier 2 & tier 3 issues escalated by IT staff.

· Configure, monitor, maintain, and manage applications, such as: Microsoft Active Directory, Office 365, Microsoft Defender, and CrowdStrike.

· Prevent virus/malware infections (including intrusion by hackers or malicious software) in ETS system\network.

· Serve as a member of the ETS information security team.

· Evaluate new technology and recommend hardware, software, and application upgrades to assure the availability, continuity, and security of data for ETS.

· Monitor and survey trends, emerging technologies, issues, and approaches in healthcare information technology (HIT) to proactively innovate.

· Use strong communication and collaboration skills to coordinate the activities of IT Department with those of other departments within the organization by conferring with stakeholders at every level; communicate orally and in writing complex issues, conclusions, and decisions.

· Participate in the development and implementation of goals, work plans, performance measures, and continuous improvement of service delivery to assist in attaining the program, department, and/or organization’s initiatives, goals and strategies, and mission through a spirit of service, teamwork, and respect.

· Attend all required training and safety meetings; report all injuries and illnesses to supervisor immediately; complete and submit incident/accident reports as required; and follow all safety and health guidelines, practices, policies, and procedures and actively support and participate in the Emergency Preparedness Program and tasks.

· Comply with applicable federal, state, and local laws and regulations, ETS policies and procedures, including ETS Privacy, Security and Compliance policies and procedures, and the Federal Tort Claims Act (FTCA).

· Actively participate in Quality Improvement programs and activities; initiate Quality projects and/or process improvement to attain quality service delivery.

Qualifications

o Bachelor’s degree from an accredited university in computer science, information system, or related field is required.

o Microsoft Certified Systems Engineer (MCSE) or equivalent is required.

o Azure cloud certificate and Cisco certificate preferred.

o 9+ years of hands-on experience supporting servers/network in an enterprise environment is required.

o 4+ years of Azure cloud configuration and management experience required.

o 3+ years of Microsoft PowerShell scripting experience required.

o 2+ years of cyber security experience preferred.

o 2+ years of network design and implementation experience preferred.

o Project management experience preferred.

Knowledge and skills

o An understanding of racial justice and social equity and a commitment to helping create an equitable environment for all ETS clients and patients as well as fellow staff.

o Ability to establish and maintain effective working relationships with clients, patients, and staff from a wide variety of ethnic, socioeconomic, and cultural backgrounds.

o Working knowledge of Microsoft Azure Active Directory architecture, Entra identity management and Intune implementation.

o Knowledge of cloud Solutions, Microsoft Windows Server 2019 - 2022, Active Directory, DNS, TCP/IP protocol.

o Knowledge of cyber security solutions.

o Ability to prioritize workload and follow through on assigned tasks to ensure completion in a timely manner.

o High integrity, ethical standards, ability to understand HIPAA regulations and on- time attendance.

o Strong interpersonal skills and verbal/ written communication skills.

o Excellent organizational skills and ability to prioritize workload, work independently, and complete tasks timely and efficiently.

o Dependable, able to work under pressure, receptive to change, willingness to learn, cooperative approach to problem solving.

o Flexible team player, with excellent attention to detail.

o Ability to maintain confidentiality and use discretion when handling highly sensitive information.

o Ability to set boundaries, resolve conflict and de-escalate issues.

You can apply here: https://recruiting.paylocity.com/recruiting/jobs/All/f823073d-24aa-4b55-8f99-563baaa1a6e1/Evergreen-Treatment-Services

Evergreen Treatment Services

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Senior Systems Engineer