Position Summary

The Image & Exceptions Processor operates document imaging equipment and software to create electronic files for processing and recordkeeping. The position covers Image Processing responsibilities and performs as a backup to the Exceptions Processor in handling unposted items.

Essential Responsibilities

Prepares documents for scanning, scans documents, and verifies quality of digital images
Indexes and stores document and check images according to specification
Troubleshoots and adjusts equipment when necessary
Balance checks and teller documents
Process and balance Remote Deposit Capture items
Upload cash letters to the Federal Reserve
Download in-clearing files from the Federal Reserve
Transmit posting files to the Core processor
Assist with physical document retention and destruction processes
Process Canadian checks and letters
Process Lockbox
Other administrative duties as assigned

Act as backup for Exceptions Processor
- Responsible for exceptions processing which consists of returning items due to NSF, overdraft, deceased codes, nonpost, stop payments, positive pay, etc.
- Research exception items and contact appropriate staff for posting guidance
- Identify and return duplicate checks items
- Generate large dollar return notifications through the Federal Reserve
- Other exceptions duties as assigned

Competencies & Qualifications

High school diploma or equivalent
Basic understanding of Core Processing system preferred.
Working Microsoft application knowledge and computer operations experience
Ability to multi-task
Excellent data-entry skill
Excellent attention to detail
Good organizational and time management skills
General understanding of record retention
Awareness of banking laws and regulations

First Bank Richmond

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Image & Exceptions Processor