HOW TO APPLY

Please complete our application form below:

https://hiring.fountainforward.com/csm-appform

BEFORE YOU READ THE JOB DESCRIPTION:

1. Please complete the application process in ENGLISH. English proficiency must be fluent. Written and spoken English will be evaluated.

2. Must be freelance, NOT part of another agency already.

WHO ARE WE? FOUNTAIN FORWARD

We are a hyper-motivated crew of internet marketing experts based in Houston, Texas. We're on a mission to provide truly profitable data-driven marketing solutions, primarily for The Automotive industry and Roofers.

We love working together to accomplish one thing: persuade people to do business with our clients, and do it more often. Seeing our clients make more money and collaborating together to accomplish their goals is what drives us to slam down a couple of espressos every morning and fire up our brain cells.

JOB DESCRIPTION

Fountain Forward Client Success Managers serve as a communication and problem-solving liaison between the client and the entire Fountain Forward team. You serve as a representative of Fountain Forward values, culture, and expert on marketing services to the client. You are the primary point of contact handling all the daily client interactions, managing the projects, maintaining client retention, reviewing and assessing client’s progress, offering recommendations based on results, and fixing any issues that arise. You are committed to providing the best quality of service to your clients. At Fountain Forward, we are less digital marketing vendor and more trusted marketing and business growth partner for our clients. We are looking for someone skilled at maintaining that partnership through distinct listening and qualification practices to determine what course of action is in the client’s best interest, and we’re looking for someone who is willing to say “no” to clients and guide them to the best course of action.

WHAT YOU’LL DO

- Manage between 20-25 clients, serving as the primary point of contact for your book of business facilitating all communication between the client and the Fountain Forward team.

- Meeting with clients no less than monthly to discuss their advertising and marketing needs, as well as maintaining and building client relationships based on expectation setting and high quality guidance.

- Managing the entire client life cycle, including kick off calls, launch calls, check ins, and offboarding.

- Oversight of day to day implementation of client’s overall marketing strategy, as well as collecting regular feedback and passing it along to the internal team to drive consistent improvement.

- Keeping in contact with the client during all marketing phases; with an awareness of their needs and how our team is under or over delivering in all areas of service.

- Working with the client and Fountain Forward’s internal team to continuously create and innovate the client’s overall marketing strategy.

- Continuous contact with clients; including weekly updates on projects and at least one monthly meeting to report on key performance indicators and ongoing projects.

- Resolving any problems between client expectations and promised deliverables.

- Respond to complaints and resolve issues with the goal of customer contentment and the preservation of the company’s reputation.

- Working with the Fountain Forward’s internal team to create campaigns as needed that meet the client's brief and budget.Briefing the creative team who will produce various marketing needs, and setting clear expectations to ensure deadlines are met.

REQUIRED SKILLS

- You should have experience in the automotive industry

If your job previously or currently includes being an Internet Administrator, CRM Administrator, Internet Sales Manager ,BDC Manager or Director, we want to hear from you!

Above roles ideally should have experience in marketing, web administration, CRM administration, lead administration, or inventory management.

- You should have minimum of 3 years experience in marketing/digital advertising and client management, with a keen interest in learning more.

- Proven project management skills with an emphasis on quality control.

ADDITIONAL INFORMATION

HOW WE WORK

- Freedom and flexibility. We’re a team working from around the world. That is, as long as they show up on our weekly calls, do their job correctly, and have a good sense of accountability.

- Autonomy and ownership. Working on a distributed team means you don’t have someone micromanaging you or looking over your shoulder to make sure you’re getting things done. We’re a team of do-ers who take full ownership for their results.

- Be helpful and dedicated. We help our clients be successful. We help our prospects get the right information and make the right decision whether or not it includes our services. We help our team members reach their full potential.

THE PERKS!

Work from home / anywhere in the world

Flexible Schedule (within reason)

Unlimited vacation policy (just 2 week notice + approval) and sick days

Huge opportunity for upward growth within the company

Access to training in digital marketing, advertising, and leadership

Taking your skills to the next level and applying them to dealerships and small businesses nationwide to make a larger impact

Coaching and seeing the direct impact of your work improving the lives of others every day

Fountain Forward

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