G&F Concrete is a premier concrete cutting company providing expert services in sawing, drilling, and removal for public works, commercial and industrial clients. With a commitment to safety, efficiency, and customer satisfaction, we pride ourselves on delivering top-quality solutions for our clients' concrete cutting needs.

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Job Summary:

The Dispatcher will be responsible for coordinating and scheduling concrete cutting jobs, managing communication between clients and field crews, and ensuring the efficient use of resources. This role requires strong organizational skills, the ability to multitask in a fast-paced environment, and excellent communication abilities to ensure timely and accurate service delivery.

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Key Responsibilities:

• Job Scheduling and Coordination:

o Schedule and dispatch concrete cutting crews to job sites based on client needs and project deadlines.

o Monitor job progress and make adjustments to schedules as necessary to optimize resource utilization.

o Ensure that all jobs are completed within the specified time frames and meet client expectations.

• Communication:

o Act as the primary point of contact between clients, field crews, and management.

o Communicate job details, special instructions, and changes to field crews in a clear and timely manner.

o Provide clients with updates on job status and address any concerns or issues that arise.

• Resource Management:

o Maintain an accurate record of equipment and personnel availability.

o Coordinate the allocation of tools, equipment, and materials needed for each job.

o Ensure that field crews have the necessary resources to complete their tasks safely and efficiently.

• Record Keeping and Reporting:

o Maintain detailed logs of all dispatch activities, including job assignments, crew locations, and project statuses.

o Prepare and distribute daily, weekly, and monthly reports on dispatch activities and job completion rates.

o Assist in the preparation of invoices by providing accurate job details and completion times.

• Customer Service:

o Provide exceptional customer service by addressing client inquiries and resolving issues promptly.

o Follow up with clients' post-service to ensure satisfaction and address any feedback or concerns.

o Build and maintain positive relationships with clients to encourage repeat business.

• Compliance and Safety:

o Ensure all dispatch activities comply with company policies, industry regulations, and safety standards.

o Promote a culture of safety by reinforcing safe work practices and reporting any safety concerns.

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Qualifications:

• High school diploma or equivalent; additional education or certification in logistics, dispatching, or a related field is a plus.

• 4 +years of experience in dispatching, logistics, or a related field, preferably within the construction or concrete cutting industry.

• Strong organizational and multitasking skills.

• Excellent communication and interpersonal abilities.

• Proficiency in using dispatch software, GPS tracking systems, and Microsoft Office Suite.

• Ability to work well under pressure and adapt to changing priorities.

• Knowledge of local geographic areas and roadways is advantageous.

• Commitment to providing outstanding customer service and resolving issues effectively.

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Benefits:

• Competitive salary

• Comprehensive health, dental, and vision insurance.

• 401(k) plan with company match.

• Paid time off and holidays.

• Professional development and training opportunities.

• Supportive and team-oriented work environment.

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How to Apply:

Interested candidates should submit their resume and cover letter to fischerhrsolutions@gmail.com

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G&F Concrete Cutting, Inc.

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