Granny B's Cookies, a beloved bakery known for its delicious handmade cookies, is seeking a friendly, customer-oriented individual to join our team as a Customer Service Representative. The ideal candidate will have a positive attitude, excellent communication skills, and a love for all things sweet.

Customer service is one of the most important functions in business today. According to Forbes, companies with great customer service outsell their competitors by up to 20%. Modern customers expect quick replies and 24/7 access to information. They also often want things done now. This makes good customer service increasingly difficult as companies grow larger and communication channels increase in number.

Roles And Responsibilities

Greet customers with a warm and welcoming attitude
Listen to customers' inquiries and concerns and provide helpful and efficient solutions
Take and process customer orders accurately and efficiently
Handle cash and credit transactions with precision and honesty
Maintain a clean and organized work station
Assist with inventory management and restocking products
Collaborate with the bakery team to ensure product availability and quality
Uphold Granny B's Cookies' high customer service standards at all times

Qualifications

High school diploma or equivalent
1-2 years of customer service experience preferred
Knowledge of basic math and cash handling skills
Ability to work a flexible schedule, including evenings and weekends
Excellent communication and interpersonal skills
A friendly and positive attitude
Ability to multitask and work in a fast-paced environment
Passion for providing exceptional customer service
A love for delicious cookies is a plus!

Why work for Granny B's Cookies?

Be a part of a fun and welcoming team
Receive competitive pay and benefits
Opportunities for career growth and development
Enjoy free cookies while you work!
Help spread joy to our customers through our delicious treats

Join our team and help us continue to provide our customers with the best customer service experience possible. Apply now to become a Customer Service Representative at Granny B's Cookies!

Skills: communication skills,active listening,problem-solving skills,empathy,time management,product knowledge,persuasion,adaptability,computer skills,receptionist duties,multitasking,appointment scheduling,teamwork,critical thinking,customer relationship management,social perceptiveness,relationship building,analytical thinking,cultural awareness,team building,conflict resolution,conflict management,negotiation skills,stress management,decision making,creativity skills,performance management,client management,vendor management,sales skills,crm systems,organizational & writing skills,emotional intelligence,client follow-up,social media management,technical skillset,bakery

Granny Bs Cookies

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Customer Service Representative