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Innovate with Benchmark Digital as a Customer Relationship Associate!

Everyone wants to make the world a better place. We work to make it happen. By joining Benchmark Digital partners and exploring ESG careers, you’ll be helping customers throughout the business community lessen their environmental footprint while creating a culture that values diversity, equity, and inclusion. Join us and help make the corporate world better for the planet and better for its employees.

Benchmark ESG jobs play crucial roles in helping develop our Environmental, Social & Governance (ESG) best-practice digital transformation software solutions that enhance businesses’ sustainability efforts and help them achieve their ESG goals. With our incredible global team members and leadership, the collaborative spirit of our subscribers and partners, and the continuous innovation in leveraging exciting new technologies like Artificial Intelligence, Machine Learning, and IoT, Benchmark ESG careers mean using your skills to develop fresh ideas and initiatives.

Responsibilities:

Drive customer satisfaction and growth among a portfolio of our existing customers
Continually grow existing customer relationships by identifying new business or growth opportunities to drive deeper engagement
Design, plan and coordinate program activities to help drive program success and participation
Manage multiple priorities and activities for clients while effectively collaborating with delivery teams to ensure a positive customer experience
Collaborate with the customer and Benchmark's team members to support projects, pilots, renewals, and expansion opportunities
Effectively develop an understanding of Benchmark's SaaS offerings to inform the growth process and product roadmap

Qualifications & Experience:

Bachelor's degree required
1-2 years of experience working in a Customer Success, Relationship Management, Account Management, or similar role
Proficiency with Microsoft Office Suite including Excel and PowerPoint required
Ability to be flexible and adaptable
Ability to prioritize, execute projects, and manage time effectively
Empathetic, customer-first attitude
Experience with SaaS, preferred

Benchmark Gensuite Benefits

At Benchmark Gensuite, your hard work is rewarded. We offer annual bonus programs, regular team-building events, and off-cycle reviews to promptly give excellent performers their due. With engaging team activities including happy hours and exciting virtual events, we actively encourage our teams to connect and build a strong, supportive, and fun rapport! Our Benchmark Gensuite Team Member Networks, like the Respect for Diversity Group and the Sustainability Group, offer a safe and supportive space, bringing together team members who share a common identity and empowering them to voice their ideas and initiate action. Explore Benchmark Gensuite job openings and come join us as we combine our collective creativity and passion to meet and exceed the expectations of our customers.

About Benchmark Gensuite…

Benchmark Gensuite® enables companies to implement robust, cross-functional digital systems for EHS, Sustainability, and ESG Reporting through a unified digital platform—locally, globally and across diverse operating profiles.

With intuitive, best-practice-based process functionality, flexible configurations, and powerful extensions, the Benchmark Gensuite® platform has helped companies worldwide manage their EHS, Sustainability; Quality; Operational Risk and Compliance; Product Stewardship, and Supply Chain Risks for over two decades; and now organically integrated with cutting-edge ESG disclosure reporting and management solutions. Join over 3 million users that trust Benchmark Gensuite® with their software system needs and benefit from rapid deployment and adoption, immediate return on investment (ROI), service excellence, and collaborative innovation.

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Customer Success Associate