Location

Croydon, Nottingham

About The Job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

The Open Source Data Analysis Team (OSDA) are recruiting for experienced Senior Data Analysts to lead a team of specialist analysts to deliver quality Open Source data analysis at pace.

The team sits within Risk Insight & Analytics (RIA) which plays an important role in HMRC’s Risk and Intelligence Service (RIS).

RIS provides insight into compliance risks and threats to inform HMRC’s compliance priorities, planning, and decision making at all levels. We design and innovate risk and intelligence models, tools, and services to drive more efficient ways of working and deliver better compliance outcomes.

The OSDA team you'd be joining has three core functions:

Horizon Scanning - identification of broad trends in web technologies, e-commerce and digital developments that impact on HMRC’s strategic objectives.
Data insight - complex data collection, interpretation, and analysis of compliance populations and/or specific elements of serious non-compliant behaviour to inform tactical and operational decision making.
Social media analysis - analysis of social media platforms, their use and growth, the sentiment and language used across them, and the compliance behaviour in reaction to changes to HMRC’s approach to compliance and/or legislative changes.

We use a bespoke cloud-based private network and a variety of tools that enable us to access and analyse all areas of the web to deliver actionable analysis and insight to help tackle risks.

Job Description

You will have direct line management of 4-6 team members, undertaking all duties in line with HMRC policies.

Your role will also be to provide deeper insight on known compliance risks and provide expert advice in the gathering of open source data and its analysis.

Working with the wider management team you’ll use project management principles & tools to manage conflicting demands including and exciting the forward work programme.

You will lead multiple projects and be responsible for the quality of insight and analysis that is delivered, ensuring it meets the expected standard.

You will develop shared team objectives and engage & motivate your team to implement an action-based delivery plan, ensuring quality and timely outputs.

You will build and maintain strong, collaborative working relationships with team, peers, customers, stakeholders, and subject matter experts across HMRC and wider government.

Person specification

The successful candidate will:

be a strong leader and communicator, skilled in setting direction, and engaging and empowering others
be able to generate a clear team focus and create an environment where all involved are invested in and fully support shared outcomes
be confident in challenging analytical outcomes and providing the necessary direction and guidance to not only build capability but also deliver high quality outputs
be adept at building and maintaining relationships with a broad range of stakeholders
have a strong focus on continuous improvement, actively encouraging and supporting innovation in the team and coaching individuals
be able to coach and mentor analysts to build capability and confidence in analytical techniques and tools

Essential Criteria:

Your application must demonstrate:

previous line management or relevant leadership experience
experience of leading multiple projects simultaneously
previous experience of conducting complex data analysis

Desirable Criteria:

experience of using Power Bi, R and/or Python
experience using project management techniques

Other Information:

The team are based across two sites Nottingham and Croydon and there will be occasional requirement to travel between sites e.g. for team events.

Behaviours

We'll assess you against these behaviours during the selection process:

Leadership
Communicating and Influencing
Changing and Improving

Technical Skills

We'll assess you against these technical skills during the selection process:

A Technical presentation to evaluate the candidates experience in the application of complex data analysis techniques lasting between 5-7 minutes

Benefits

Alongside your salary of £42,618, HM Revenue and Customs contributes £12,346 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
Family friendly policies.
Personal support.
Coaching and development.

To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Strengths, Experience and Technical skills.

How To Apply

As part of the application process, you will be asked to provide the following:

A name-blind CV including your job history.
A 750-word personal statement.

Your CV is for information purposes only and will not be scored.

You will be asked to write a 750-word personal statement which should cover how you meet the Essential Criteria and requirements of the job role.

You may include any desirable criteria if you meet these. They will not be marked but may be used in the event of a tie-break situation.

Further details around what this will entail are listed on the application form.

Sift

At sift, your Personal Statement will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the panel interview, your experience will be assessed, and you will be asked behaviour-based questions to explore in detail what you are capable of, and you will be asked strength-based questions to also explore what you enjoy and your motivations relevant to the job role.

This is an example of a strengths-based question:

“It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?”

There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.

There will be a requirement to undertake a technical presentation to evaluate the candidates experience in the application of complex data analysis techniques lasting between 5-7 minutes. Further details will be provided if candidates are successful at sift stage.

Interviews will take place via video link. Sift and interview dates to be confirmed.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days(Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake, please contact us via: ubsrecruitmentexcellence@hmrc.gov.uk – Use the subject line to insert appropriate wording for example – ‘Please re-open my application – 369560 & vacancy closing date 30/09/2024’

To check that you are eligible to apply for this role, please review the eligibility information before submitting your application .

Reserve List

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.

Merit List

After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.

Criminal Record Check

Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

Reasonable Adjustments

We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.

If you need a change to be made so that you can make your application, you should:

Contact the UBS Recruitment Excellence Team via ubsrecruitmentexcellence@hmrc.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Additional Security Information

Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.

Important information for existing HMRC contractual homeworkers:

Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.

Terms and Conditions

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.

HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations .

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.

Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.

Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.

Questions relating to an individual application must be emailed as detailed later in this advert.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

New entrants will join on the minimum of the pay band.

If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) . See our vetting charter (opens in a new window) .

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality Requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : risrecruitmentservice@hmrc.gov.uk
Email : risrecruitmentservice@hmrc.gov.uk

Recruitment team

Email : ubsrecruitmentexcellence@hmrc.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles.

In the first instance, you should raise the matter directly via ubsrecruitmentcomplaints@hmrc.gov.uk. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.

HM Revenue & Customs

New Jobs

Senior Data Analyst and Team Lead