Mission and History

Housing Trust is leading the effort to create a strong affordable housing market in the greater Bay Area as one of the region’s highest-volume nonprofit housing lenders. Serving people experiencing homelessness to renters to first-time homebuyers, we assist a wide range of residents with programs across the entire spectrum of housing issues. Since 2000, Housing Trust has invested $555 million – creating over 26,000 affordable housing opportunities serving over 49,000 of our neighbors. Housing Trust has led the way in engaging local corporations and foundations in investing hundreds of millions of dollars to work with us to bring more solutions to the market all while experiencing several years of high growth in our lending business.

POSITION OVERVIEW

The Loan Processor plays a critical role in the mortgage lending process, handling the processing of eligibility and purchase loan applications from start to finish. This position involves guiding applicants through each stage, ensuring compliance with underwriting guidelines, verifying essential documents, and preparing all necessary loan and closing documentation. The Loan Processor collaborates closely with underwriters, homebuyer education specialists, and title companies to facilitate timely and accurate loan processing, while also providing exceptional customer service and maintaining precise records. The position reports to the Manager of Homebuyer Programs. Responsibilities include but are not limited to the following:

KEY RESPONSIBILITIES

General Loan Processing Duties:

Process Eligibility & Purchase Loan Applications:

Guide applicants through application submission, assisting with disclosures, document uploads, and communication.
Collaborate with homebuyer education specialists and underwriters to ensure applications meet guidelines.
Organize documents in system for underwriting review; initiate contact with applicants and underwriters.
File management: Open secured shared folders for applicants. Share files as required and enter data into Home Keeper (Salesforce).
Verify necessary documents and information, including LDP, SDN, SAM/GSA verifications, employment verification, and senior lender’s loan documents.

Prepare Loan Documents:

Draft determination letters, disclosures, loan documents, and funding instructions.
Schedule pre-purchase reviews and counseling sessions with applicants, notaries, and mortgage loan originators.
Ensure a seamless application process by closely collaborating with the Homebuyer Education Specialist and Underwriters.

File Closing and Document Management:

Coordinate with title companies and senior lenders; manage funding conditions for loans.
Prepare funding requests for all loan programs.
Monitor closed files for settlement statements, promissory notes, recorded deeds, and title policies.
Finalize closed loan files, prepare for audit, and transfer appropriate files to the Asset Management department or for other necessary disposition.
Respond to inquiries related to homebuyer assistance programs via email, phone, or in person.
Identify and resolve issues during the application process with guidance from underwriters or Program Managers.
Provide exceptional customer service by promptly addressing applicant concerns.
Meet processing deadlines, ensuring efficient and timely loan closings.
Maintain accurate and up-to-date records of all applications and documents.
Conduct weekly follow-ups through meetings and emails.
Occasionally assist with marketing and outreach efforts by participating in workshops.

QUALIFICATIONS

High school diploma or higher and a minimum of three or more years of related experience in loan processing and underwriting of home mortgage loans.
Knowledge of Regulatory Compliance of the following laws and related regulations, Truth in Lending Act, RESPA, fair lending laws, (including ECOA, FHA & HMDA), FCRA, FTC Act and other Federal and State lending laws.
Knowledge of FNMA, FHLC, FHA and VA guidelines.
Familiarity with basic real estate and finance terms and concepts.
Proficient in Microsoft Office, file management software (Box), and CRM software (Salesforce)
Proven sales/relationship building, and customer service experience required.
Strong writing, analytical and communication skills.
Proficiency in Spanish or Vietnamese desirable.
Licensed and registered through the Nationwide Mortgage Licensing System, a plus.
Highly skilled at collaborating across various levels of diversity including race, color, national origin, ancestry, sex, marital status, disability, religious or political affiliation, actual or perceived gender identity, age or sexual orientation.
Embrace a work culture that celebrates creativity and innovation.
Ability to respond quickly and effectively to changing demands while continually delivering high performance.
Ability to exercise good judgment, conduct reasonableness tests, and make quality decisions.

Housing Trust aspires to be a diverse and inclusive organization. We are committed to recruiting, retaining, and promoting diversity in our workforce and leadership to reflect the communities we serve. We believe differences in lived-experiences, cultural backgrounds, and diversity of thought are our strongest assets and contribute to our success.

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