Full job description

HOYA and Seiko Driven by passion for innovation and development, Hoya Vision is constantly moving boundaries. By use of extensive research and cutting- edge technology we provide tailored optimized experiences - both for the eye care professional and the spectacle wearer.

Join The Hoya Vision Care Team!

For over 60 years, HOYA Vision Care has been a passionate leader in optical technology innovation. As a manufacturer of high quality, high performing eyeglass lenses, we continuously aim to bring the best possible vision care solutions to eye care professionals.

We are currently hiring a Customer Service Team Lead! The hourly rate for this position is $26/hour.

What’s in it for you?

Health/Dental/Vision/Disability Insurance
Tuition Reimbursement
401K plans
PTO and Paid Holidays
And more!

What you’ll do:

Working with the Customer Service Manager, assist with training, monitoring and developing the customer service team.
Answer incoming inquiry calls from customers in a professional manner.
Process Rx and stock orders accurately.
Address customer concerns regarding billing and services rendered.
Refer complaints of service failures to designated department managers for investigation.
Enter non-adapts, Dr. changes, and warranty orders from archives. Input charge codes and make necessary changes. Modify insurance orders as required (VSP, VBA, VCP, etc.)
Troubleshoot delayed orders (multiple breakages, alternatives, lens options)
Answer account questions on electronic ordering (EyeConnecT, Eyefinity, etc.).

Qualifications:

High School Diploma or GED required.
ABO Certified or comparable experience
Minimum 2 years’ experience in the optical industry
4 -6 years of customer service experience
2 years of optical or medical billing and insurance reconciliation, preferred
Prior supervisory experience in a call center environment

At HOYA, our foundation is built upon a diverse and inclusive work environment. Together, our differences are key to maintaining an inclusive culture that supports and inspires employee's uniqueness. Our differences ignite our innovation and connects us to our diverse customers and communities we serve.

We're passionate about maintaining an inclusive work environment, not only because it's the right thing to do, it promotes and celebrates differences. We are also committed to providing equal opportunity to people of all races, ethnicities, religions, genders, sexual orientations, gender identifications, disabilities, ages, philosophies, and veteran statuses at all levels of the organization.

Hoya and Seiko Optical is committed to providing equal opportunity in all employment practices, including but not limited to selection, hiring, promotion, transfer and compensation to all qualified applicants and employees without regard to age, race, color, national origin, religion, gender, handicap or disability, or any other category protected by federal state or local law. Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.

Hoya Vision Care

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