We are looking for 2 people with excellent telephone and administration skills to join our sales teams. Tasks will range from order entry and preparing quotes to logistics and administration such as paperwork collation and filing in any area of the sales order process from sourcing to shipments. This role is full-time, onsite in Brea, and will report to the Divisional Sales Sales Manager of our OEM/Construction/Structural Divisions. Hours for this role are 7:00 AM - 4:00 PM, Monday through Friday.

There will be daily use of a computer including use of all Microsoft Office packages including email and extensive use of our ERP system (Epicor Prophet21) and our cloud-based VOIP phone system. Candidates must have prior office experience and be fully proficient with the use of email and the use of a keyboard for data entry.

For this position, you should be able to use your organizational skills to manage your office space and your time, as you will deal with calls and electronic communication to our clients, vendors, and colleagues in a fast-paced environment as well as managing your other daily administrative tasks. You should have excellent verbal and written communication skills. There will be a requirement to learn a lot of details regarding our processes and the products and for this we will provide training to the right candidate. This role is a natural 1st step into an ITP Internal Sales position.

Job Requirements

We propose that around 50% of this position will be work on the telephone
dealing with all areas and all levels of the business internally
Making/taking of calls from vendors, clients, 3rd party freight operators, other departments,
50%+ of the role will be administration, data entry, estimating, quoting
Accurate Data Entry of customer orders and prospects in ERP system.
Daily Internal e-mail communications
Daily external e-mail communications
Communicating and coordinating with internal warehousing/logistics
Communicating and coordinating with external clients and logistics
Collaborating with other departments such as finance on credit issues and reviewing backlog orders with the warehouse team
Updating documents
One-off and ongoing projects as assigned
Other administration as required by the department's needs or by instruction of the Sales team and/or management

Attitude and Mindset

Maintains a positive can-do attitude in a fast-paced environment
Contribute to a work environment that fosters pride in being part of a winning team and promotes team goals.
Ability to perform multiple tasks simultaneously with regular interruptions to meet tight deadlines.
Demonstrate the ability to communicate at all levels in line with the company's core values.
Capability to work in a team environment that includes operations, Inside/Outside Sales, and finance to complete tasks.
Confident communication and problem-solving ability when interfacing with vendors/suppliers or internally with colleagues and other departments.
Communicate with other teams within ITP to ensure the smooth and effective transfer of information required to complete any of the sales, sourcing, purchasing, and customer fulfillment process

Skills & Qualifications

Must be a self-starter who enjoys working in a team environment.
Must exhibit reasoning and/or problem-solving skills and be versatile in negotiating/communicating at all levels.
Must have excellent verbal communication skills in both one-on-one and group settings.
Must have excellent written communication skills.
Must be proficient in Microsoft software applications with a specific emphasis on Excel and Word. Proficient in Outlook.
Must have high accuracy levels

This is not an exhaustive list and other duties related to account management may be required. ITP is ADA-compliant and welcomes requests for accommodations to the listed essential duties.

Company Overview:

Industrial Threaded Products, Inc. (ITP) is a leading distributor and manufacturer of threaded products and fasteners. The company has grown from a small industrial distributor in 1979 to a global supply chain provider today, primarily servicing the Western United States. The company’s growth has in part been attributable to its ongoing focus on better serving its customers through expanded and improved capabilities and product offerings, most recently by adding an automatic packaging line and custom threading operation. ITP serves several different industries and market segments, with a core focus on construction, waterworks, and OEM. The company is family-owned but is managed by a senior executive team focused on strategy and ongoing planning. Management places high value on training and empowering its team members and rewarding performance. The company’s headquarters are located in Brea, CA which hosts centralized accounting, sales, and purchasing functions as well as warehouse, packaging and kitting operations. Fabrication, manufacturing, and warehousing operations are located within the Rancho Cucamonga, CA facility. The Fresno, CA warehouse services Northern California.

ITP’s Core Values:

Our core values are intrinsic in all we do, and all employees must learn and work to them in all they do:

Serving (we thoroughly enjoy providing a level of quality & service that goes far beyond what is expected)

Hardworking (we are passionate and will outwork any competitor with efficiency and relentless focus)

Innovative (we choose to be a solutions-driven company committed to strategic innovation)

Relational (people matter deeply to us and we treat them with the highest level of respect and loyalty)

Trusted (we are honored by the level of trust given to us by our customers and we embrace our reputation)

Candor (approaching all dealings and communications in a respectful, open, and honest way)

ITP upholds the Pay Transparency Policy.

Job Type: Full-time

Salary: $21.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

401(k)
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance

Schedule:

8 hour shift
Day shift
Monday to Friday

Industrial Threaded Products, Inc.

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