Job Summary

Intelinet System is a Professional IT Services organization that provides Managed Services, Cloud Solutions and IT Projects focused on the future office. Our Smart Cloud Solution combined with our mobility offerings have set the way for Intelinet to provide customers with a total value-based solution for the server-less office. Intelinet was formed in 1982 and has earned partnerships with leading IT manufacturers such as Microsoft, VMware, Cisco, Dell, Veeam, StorageCraft, Cradlepoint, AT&T, IBM, and many more. Our Professional Services team provides customers with discounted hardware and skilled IT services in projects that are the right fit for our customers.

Intelinet is looking to expand its support and project team and is looking for energetic engineers that have a focus on continued learning and understand the importance of customer service while providing new and improved solutions to modern business. If you have been in the industry for at least 3 years and find that you want to expand your horizon and join a team of forward thinking individuals, then send us your resume and get your future jump started in 2024.

A Systems Engineer maintains the Intelinet Ticketing & Project Systems by Managing/Triaging support tickets, Assisting with Escalations from Tier 1 & 2 engineers, Managing Project Deployments and Configurations, Spearheading New Client Onboardings, and many other support rules in the organization.

Qualified candidates will have multiple years of experience and expertise in maintaining Windows based networks. Candidate needs to be technically strong and able to troubleshoot a variety of workstation, network, and server issues. Needs to have the ability to consistently manage various technologies and support the Intelinet Cloud Solution. This position works directly on customer networks and great communication skills is required.

CompTIA, Microsoft, and Cisco certifications are definitely a plus, and a willingness to continue training toward industry certifications is required. Candidates must be self-motivated, have excellent customer service skills, and integrity beyond reproach.

Qualifications and Skills

KNOWLEDGE, SKILLS & CERTIFICATIONS

3+ years of experience
Experience working in customer environments
Excellent customer relationship skills
Thrives in a team environment
Exhibits strong interpersonal and communication skills
Multitasks in a fast-paced environment
Sharp troubleshooting skills
Ability to work independently
Organizational and mentoring skills
Mentor team members on technical issues
Use of remote access tools such as LogMeIn and Screen Connect is a plus
Automate tasks and monitor their effectiveness
Proficient in Microsoft Office applications
Willingness to learn ConnectWise PSA
Maintain complete technical documentation

-NETWORKING:

Solid background in network administration and architecture
In-depth understanding of communication protocols (mainly TCP/IP) and routing protocols (e.g. BGP, OSPF)
Technical certifications preferred (A+, MCTS, VTSP, CCENT, or CCNA)
Design and deploy functional networks (LAN, WLAN, WAN, VPN)
Installing and configuring networking hardware.
Configuration of routers, switches, wireless, and firewalls
Design Firewall Configurations that include NAT, PNAT, ACL, Content & Application Policies
Design Wireless configurations using SSID & Authentication methods like LDAP, RADIUS
Configure VLANs and network segregation
Suggest improvements to network performance, capacity, and scalability
Experience with network diagnostic, monitoring and analysis tools
Monitor network performance and integrity
Conducting regular network performance tests.
Create and implement network security measures.

-SERVERS, CLOUD, & SECURITY

Server 2016+ design, build, maintenance, and management
Ability to create and deploy physical and virtual server infrastructure
Management of Lights out Management and Lifecycle Management using iDrac or other methods
Understanding and ability to support Hyper-V, VMware, Failover Clusters and HA Environments
Ability to administrate Active Directory and other primary server roles DNS, DHCP, Print, File
Ability to design administer Disaster Recovery Solutions and Infrastructure
Ability to administrate Azure and Entra ID
Ability to administrate Exchange Online, SharePoint, OneDrive, Teams
Understanding of Security Authentication methods like MFA, TOTP, SSO, Conditional Access, Zero Trust
Strong understanding of virus and malware detection and cleaning technics
Create, oversee and test security measures (e.g. access authentication and disaster recovery)

-WORKSTATIONS

Windows 10/11 design, build, maintenance, and management
Local, Active Directory, & Entra ID join devices
Manage Profiles, Migrations, Application Troubleshooting
Installation and configuration of modern software

COMPENSATION & BENEFITS

As a Systems Engineer your compensation ranges based on your experience and all engineers have unlimited growth potential with Performance Bonuses. Intelinet offers full and comprehensive benefits including health, vision, life, and dental insurance, company matched 401(k), paid vacation, and more.

ABOUT THE COMPANY

Intelinet Systems is an exciting, rapidly expanding technology firm adding multiple Systems Engineers/Consultants and Account Manager for its Dallas, Texas location. As a leading certified partner with VMware, Microsoft, Cisco, Dell, HP, and more, Intelinet Systems has dedicated over 36 years in understanding and meeting business IT needs.

To learn more about Intelinet Systems please visit the website at: www.intelinetsystems.com

Intelinet Systems

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