Job Title: Desktop Support Engineer

Job Description: Desktop Support Technician

Your responsibilities will be:

Provide onsite and desk side support services to end users.
Complete incidents and requests within SLA in pressurized environment.
Build, configuring and troubleshoot Install “Gold” image on Customer PC and laptop applications and hardware components.
Ensure tickets are updated on a daily basis.
Support meeting room environment and video conferencing.
Support printers, scanners and other peripherals.
Support mobile devices, such as iPads, iPhones and Android devices.
End-User Data back-up and restoration when required in the course of a service incident.
Smart hands support for data center equipment as per required SLA (in specified locations)
As directed by Customer Tech support will assist in troubleshooting the data center devices.
Replace defective components cards in data center equipment’s as advised by Customer Tech Support e.g., Remove a module and replace it, reconnecting patch cables. Daily tape change in support of local Backup Routine in required sites.
Import /Export tapes to the tape libraries as advised by Customer tech support.
Individual must have good customer facing skills and be well presented.
Demonstrates independent and pro-active thinking.
Builds effective relationships both within the team and across the business and Professional Services
Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices.
Must be able to work alone and unsupervised, taking the initiative when necessary.
Must be organized and prioritize work appropriately.
Must have experience of using a Call Logging system.
Must have good working knowledge of Windows 7/10 and related Office applications.
Support experience of MACs would be beneficial.
Knowledge of mobile devices, Androids and iPhones
Working knowledge of current and legacy hardware platforms. Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components.
Familiarity with Microsoft SCCM.
Ability to replace defective parts, as identified by Customer.
Excellent hands-on experience in installation and troubleshooting DC equipment’s, Rack and Stack of the DC equipment/cable.
Excellent communication is mandatory in English and Local language.
Completion of CompTIA certifications – e.g. A+, Network+ etc.
Completion (or near completion) of Microsoft certifications – e.g., MCP, MCITP, MCSE
Minimum 2 years working with software and hardware troubleshooting and solutions, network printers, DHCP experience, mobile devices setup & profile creations, BitLocker encryption, OS bulk installations, OS network installations, email troubleshooting (exchange/Imap), 2step authorization, ticketing systems, a little bit of Active directory or Azure experience.

Note: the job description is generic and a guide. We can consider people with less experience.

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Desktop Support Engineer