Why should you consider Kumon? Our mission is inspirational - as an educational services organization, we enable children to achieve their full potential. We offer outstanding health benefits, a desirable retirement savings plan, and outstanding paid time off, including 21 paid holidays a year. We provide each associate with professional development funds annually to support their growth.

Position Summary:

The CRM Product Development Specialist will be responsible for supporting to design, development, and implementation of customized solutions within the Salesforce platform to meet Organizational needs. This includes collaborating cross-departmentally with business stakeholders to gather requirements, create technical documentation, and ensure quality and performance of Salesforce solutions.

***This role requires the candidate to work EST hours***

Requirements:

Bachelor’s Degree in computer science, information technology, or a related field preferred
2-4 years of proven experience as a Salesforce developer (or similar role) preferred
Proficiency in Batch Apex, writing triggers, Lightning Web Components, and other Salesforce development tools/skills
Strong time management and prioritization skills
Strong problem-solving, analytical, and communication skills

Responsibilities:

Support the design and development of applications, features, and integrations within the Salesforce platform (Service Cloud, Experience Cloud, and Marketing Cloud).
Design and implement automation processes and configuration changes, including workflows, flow builder, process builder, and page layouts.
Create and maintain technical documentation, including design specifications, test plans/scenarios, and user guides.
Configure and maintain integrations between Salesforce Service Cloud and Marketing Cloud and other systems, such as ERP and CRM platforms.
Ensure quality and performance of Salesforce solutions through testing and debugging.
Monitor system performance, data storage, and troubleshoot issues.

Benefits:

Kumon has a vested interest in ensuring that all of our associates are well taken care of. In order to attract, motivate, and retain associates, we offer a total compensation package including:

Quality Medical, Dental, and Vision Coverage
Prescription Drug Plan
401k Retirement Savings Plan with generous company match and 2 year vesting schedule
Flexible Spending Accounts for Health Care, Dependent Care, and Commuting Expenses
Basic Life Insurance and AD&D
Short and Long Term Disability Plans
Plentiful Paid Time Off and Company Paid Holidays
Career Development and growth opportunities
Employee Assistance Program
Kumon Tuition Discount
Service Award Program

And much more…

*Please be aware that all eligible associates must satisfy the specific waiting period before enrollment. The waiting period varies according to the state benefit plan guidelines.

Equal Employment Opportunity:

Kumon’s policies and programs ensure that all hiring, compensation and other employment decisions are based on individual merit and not on any bias towards ethnicity, age, color, race, marital status, religion, disability or military status. We base our employment decisions upon the qualifications and abilities of each individual.

DEI Statement of Commitment:

Kumon is committed to creating an inclusive and welcoming workplace where diversity, equity, and inclusion (DEI) are valued and celebrated. We believe that all employees should be treated with respect and dignity, regardless of their race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic protected by law. Kumon strives to create a workplace culture that fosters respect, fairness, and inclusivity for all. We encourage individuals from diverse backgrounds to apply for our job openings and welcome everyone to join our team.

Kumon North America, Inc.

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CRM Product Development Specialist