£30,000 + Benefits

A highly capable, proactive and organised Office Manager or Senior Office Administrator with excellent attention to detail and a professional and warm approach, is required to provide a broad ranging office support and administrative service for a highly regarded, major service company.

Our client is a trusted plumbing and heating company covering South West London, with an impressive client list of long-standing residential customers. They offer a competitive, honest and reliable service, accommodating everything from a boiler breakdown and service to a full heating system installation, while always working to the highest standards.

The ideal Office Manager will have previous experience of providing organisational support in a dynamic, office-based role and an appreciation of the commercial importance of delivering a professional, proactive support service across all areas of the business.

Based in our client's Parsons Green office, the successful candidate will enjoy problem solving in an environment in which no two days are the same. In return, the Office Manager will have the opportunity to define this role as the company continues to grow.

Key Responsibilities

Acting as the first point of contact for new customer enquiries.
Overseeing the efficient functioning of the office ensuring that no task "falls through the cracks,"
Channeling direct communications with the company directors then delegating tasks and duties as required to office staff members.
Evaluating the work performance of office staff members.
Keeping the company emergency mobile phone in case there are out of hours calls to deal with and to then call the "on call" engineer to book in works - this is not required very often.

Management of the Engineers' diaries, scheduling appointments and following up open jobs until completion to ensure smooth operations.
Using the CRM software to track appointments and keep customer information

Skills & Experience

Previous experience in office administration or management and showcase excellent customer service skills.
Organisational Skills: The office manager should be exceptionally organised, capable of handling scheduling, record-keeping, and managing office resources efficiently. They should be adept at creating and maintaining systems that keep the business running smoothly.
Communication Skills: Excellent verbal and written communication skills are crucial. The office manager will serve as a liaison between different departments, clients, and suppliers, so they must be able to convey information clearly and effectively.
Problem-Solving Abilities: The nature of the building and plumbing industry often involves unexpected challenges. The office manager should have strong problem-solving skills to address and resolve issues as they arise, ensuring minimal disruption to business operations.
Technical Proficiency: Familiarity with industry-specific software, general office software (like Microsoft Office & Excel), and administrative tools is important. They should be able to adapt to new technologies that the company might adopt.

Leadership and Team Management: The office manager should possess leadership qualities and be capable of managing a team. They need to motivate, guide, and support staff, while also ensuring that the office operates effectively and cohesively.
A genuine passion to support clients with any questions, queries or concerns.
Excellent organisational skills.
Experience of working in a trade or service environment would be ideal but is not essential.

This is a fantastic opportunity for an ambitious Office Manager or Senior Administrator to join a friendly, employee focussed organisation with a proud history of providing service and customer excellence. In return for your support, an attractive salary and benefits package is on offer. Apply now!

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