Help Desk Support Analyst

We have an opening for a Help Desk Support Analyst. The Help Desk Support Analyst works with a team of IT professionals to provide technology support to employees at multiple sites both in-person and remotely. Additionally, this person assists with various IT projects and initiatives. The ideal candidate enjoys solving problems and can prioritize competing requests.

Essential Responsibilities:

Respond to employee support requests
Update solutions database with applicable resolutions
Provision new hire accounts and setup workstations
Troubleshoot system hardware and software issues
Provide application support including Microsoft Office and various financial programs
Install, configure, and maintain employee Windows 10/11 systems and related peripherals
Keep abreast of current technology through self-study
Contribute to IT documentation including processes, procedures, and system configurations
Participate in rotating after-hours support triage
Help train employees in the effective use of corporate applications and technologies
Occasional overtime as needed
Occasional travel to remote Meketa offices and remote employee’s home offices may be required
Troubleshoot printer issues
Assist with facilities related projects in office where assigned
Technical 2-year degree (Computer Science, Information Security, Information Technology) preferred
2 years minimum experience preferred

Desired Technology Experience:

Citrix XenApp
Microsoft Azure
Microsoft Office 365
Microsoft Windows 10/11
Microsoft Windows Server OS and Active Directory
Mobile Device Management /iOS/Android OS
Zoom video and Zoom Rooms conferencing

Physical Requirements:

Somewhat sedentary with intermittent standing, walking, bending and/or stooping; occasional lifting, carrying, pulling and/or pushing of objects weighing 50 pounds or less; occasionally kneel, crouch, or crawl; ability to travel and/or drive to a variety of locations as needed to conduct business (less than 5% of the time); subject to frequent to constant visual stress, and repetitive use of hands, shoulders, wrists and forearms for extended periods of time while using a computer keyboard and/or mouse

People Interaction Requirements:

Ability to develop and maintain effective working relationships involving appropriate interactions and communications personally, by phone and in writing with a variety of individuals and/or groups of individuals from diverse backgrounds on a regular, ongoing basis; ability to concentrate on detailed tasks for extended periods of time, and to work effectively under pressure on a variety of tasks concurrently while meeting established deadlines and changing priorities.

Working Conditions:

Primarily works in indoor office and/or computer room environments; subject to frequent contacts with and interruptions by individuals in person or by phone or email; exposure to computer room operations noise; may work during evening hours including weekends and/or holidays on an as-needed basis. Must be able to respond to emergency on-site requests by arriving at the supported office within two hours of notification of system disruption. As we are a financial firm background checks are required.

About Meketa Investment Group

Meketa Investment Group is an employee-owned full service investment consulting and advisory firm. We work with some of the nation’s largest and most sophisticated institutional investors including public and private plan sponsors. We have a staff of over 200 employees among our six U.S. office locations and London.

Meketa recognizes that our workforce is a reflection of our company, and we operate in an inclusive environment that accepts and promotes diversity. We believe our employees can best serve our clients in an atmosphere where individuals are treated fairly, where professional growth is developed and encouraged, and where a healthy balance between work and home life is respected and preserved. To support employees, Meketa offers a competitive compensation structure, a wide range of benefits from core insurance benefits to time-based benefits, as well as flexible schedules and support for continuing education.

Meketa is an Equal Employment Opportunity and Affirmative Action Employer.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us.

Meketa Investment Group

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HelpDesk Support Analyst