Director of Quality

Grand Rapids, MI or Melvindale, MI

Updated 7/10/2024

Headquartered in Grand Rapids, Michigan Mill Steel Company is a team of over 400 employees with a commitment to high-quality service. We are a unified, motivated, and empowered market driven company with a single focus to be the best. Our mission is simple, expand our operations into new territories, enhance relationships with our customers and suppliers, provide the best value available in the market, increase market share in key customer industries, develop innovative responses to customer needs, and continue to foster an environment of team involvement and empowerment.

Duties and Responsibilities:

Develop, document, and implement quality policies, procedures, and standards that will identify and address quality issues in a timely manner
Establish and maintain key performance indicators (KPIs) to measure quality performance and drive improvement efforts
Lead the development and execution of quality training programs
Oversee direct quality assurance activities, which include observation, inspection, testing, and planned audits of product
Collaborate with cross-functional teams to resolve quality-related issues through continuous improvement activities and implementation of corrective and preventive actions
Evaluate risk to product conformity through supplier performance monitoring
Stay abreast of industry trends, regulatory changes, and emerging technologies to proactively address quality challenges and opportunities
Drive a culture of continuous improvement by championing quality initiatives, fostering teamwork, and recognizing achievements
Prepare and present quality reports and metrics to senior leadership to provide visibility into quality performance and drive decision-making
Work directly with Quality Systems Manager in the preparation for industry accreditation third party audits, including customer claims, complaints and cost of quality reporting by facility

Qualifications:

Bachelor's degree in a related field (e.g., engineering, quality management)
10+ years of experience in a quality management role, preferably in a regulated industry
In-depth knowledge of quality management systems, regulatory requirements (e.g., IATF, ISO), and quality methodologies (e.g., Six Sigma, Lean)
Strong leadership skills with the ability to inspire and motivate teams to achieve quality objectives
Excellent communication, interpersonal, and problem-solving skills
Proven track record of driving process improvements and achieving quality goals

Travel Requirements:

40 - 50% Travel

What we offer:

Team oriented environment
Pet friendly environment
Onsite free chiropractic adjustments

Awarded “National Best & Brightest Companies To Work For” 10 consecutive years running (2010 – 2020)

Awarded “National Best & Brightest Elite Winner”

2010 – Elite Winner in Recognition & Retention
2016 – Elite Winner in Community Initiatives
2017 – Elite Winner in Recruitment, Selection & New Employee Orientation
2020 – Elite Winner in Communication & Shared Vision

This employer participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Mill Steel Company

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Director of Quality