Company Description

Mixed Nuts Inc. has been a leading nut processing and packaging company since 1986. Based in Los Angeles, California, we specialize in dry roasting and packaging a wide range of nuts, seeds, and dried fruits. We are committed to delivering superior quality products while maintaining the highest standards in food quality and safety.

Job Summary: We are seeking a detail-oriented and organized Office Administrator to join the Mixed Nuts Team! This is a full-time on-site role in Pico Rivera, CA. The Office Administrator will be responsible for receiving and processing orders, managing phone calls, addressing customer questions, processing invoices and credits, and maintaining office cleanliness. The ideal candidate will have excellent communication skills, a customer-focused mindset, and the ability to multitask in a fast-paced environment.

Responsibilities:

Receive and process orders from customers, ensuring accuracy and timeliness
Answer incoming phone calls and emails, providing excellent customer service
Address customer complaints and inquiries in a professional and courteous manner
Process invoices, credits, and disputes to maintain customer satisfaction. Submittal through email and/or EDI portals
Fill out new vendor/new item forms, when onboarding new customers
Notify customers and arrange appointments when their orders are ready
Maintain cleanliness and organization in the office, including but not limited to refilling coffee and printing stations
Assist with administrative tasks as needed, such as filing/e-filing, scanning, data entry, and organizing office supplies
Collaborate with other departments to ensure seamless communication and coordination
Uphold company policies and procedures at all times
Perform other duties as assigned by management

Qualifications:

High school diploma or equivalent required; Associate's or Bachelor's degree preferred
2+ years of experience in a similar office or customer service role, preferably in the food industry
Excellent communication skills, both verbal and written
Strong interpersonal skills and ability to work effectively in a team environment
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)
Ability to prioritize tasks and manage time efficiently
Detail-oriented with a high level of accuracy
Ability to remain calm and professional in stressful situations
Flexibility to adapt to changing priorities and work schedules
Knowledge of food safety regulations and practices is a plus

Salary and Benefits:

Salary commensurate with experience
Paid time off and holidays
Annual bonuses
Off on ALL weekends

Mixed Nuts Inc

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