General Description

Monograph is searching for a Client Service Specialist to join our boutique wealth management firm headquartered at The Point in El Segundo. We advise ultra-high net worth families as their trusted advocates in a non-Wall Street, collaborative, and high-paced atmosphere. This is an excellent opportunity for an experienced client service, administrative, financial planning, and/or financial operations professional to add value to a fast-growing firm. Strong candidates should be organized, detail oriented, self-motivating, problem solvers who enjoy interacting with clients and possess exceptional technical skills.

Skills and Experience

Required:

Financial literacy regarding various types of investment accounts (IRAs, Trusts, 401(k)s, Donor Advised Funds etc.), securities (stocks, bonds, mutual funds, CDs, etc.), and client account administration (RMDs, ACATs, cashiering/wires, journals, account opening, grant request fulfillment, etc.).
Advanced use of Microsoft Office suite including Excel, Word, Outlook, PowerPoint, advanced typing skills (60+ wpm), and comfort with computer applications and systems.
4-year undergraduate degree and at least 3 years of relevant work experience for a financial services firm.

Preferred:

Strong working knowledge of custodial platforms (e.g., Fidelity Wealth Central, Pershing NetX360, Schwab Institutional), CRM platforms (e.g., Salesforce, RedTail), data aggregation & portfolio reporting platforms (e.g., Addepar, Black Diamond, Envestnet/Tamarac, Orion), financial planning platforms (e.g., eMoney, MoneyGuidePro) and eSignature platforms (e.g., Docusign).
Experience with securities trade processing.
Interest in advanced education as a financial professional, e.g., CFP® designation.

Duties Include

New Client Onboarding Process:Receive new client introductions from Advisors and work with new clients to open custodial accounts (primarily Fidelity, Schwab, & Pershing, but Monograph works with many other custodians for accounts such as 529 plans and specialized trust companies), transfer accounts, prep advisory agreements, facilitate billing information, shepherd and reconcile transfers of any accounts, initiate any specific requests and/or mandatory items such as RMDs, automatic income distributions, etc., set up permanent folder systems, and enter client data in CRM along with scheduled follow-up items, and generally maintain client onboarding checklists.
Current Client Administrative and Cashiering Services: Field calls/email requests from clients for wires, deposits (confirming Advisors are notified), develop strong rapport with key clients and family office administrators (for those clients that have family offices not run by our firm) to understand the ongoing administrative service needs associated with the family or business and proactively handle client items. These often include annual RMDs, 1099 and cost basis requests, statement copies, tracking periodic scheduled items such as Investment Policy "check-ups," annual review invites, maintaining appropriate client files for compliance books and records purposes, etc.
Portfolio Reporting and Analysis: Execute quarterly performance reporting process which includes reconciling client AUM in reporting platform vs custodial statement/online quarter-end balances, data entry of alternative and manually tracked assets, coordination with portfolio reporting service firm to confirm all client reports are generated and accurate (names, accounts, holdings, values, assets categorized properly, collating large-family office reports, etc.), separation of reports by Advisor and notification to Advisor for review/approval of reports, final packaging and mailing/emailing/uploading of reports, generation of intra-quarter performance reports for quarterly updates and client meetings. Provide performance related commentary for refinement and use with clients.
Financial Planning & Wealth Management Applications: Analyze information obtained from clients to assist with determination of strategies for meeting clients’ financial objectives. Assist with project-related and recurring wealth management applications. Assist with asset allocation and portfolio management decisions.

Salary and Benefits

Monograph considers the entire compensation offering when recognizing team member contributions, which includes a base salary and discretionary bonus. The current base salary range is $90,000 - $140,000 and is determined by numerous factors including team member responsibilities, experience, education, and certifications. The discretionary bonus is currently paid quarterly and determined by numerous factors including team member performance, firm performance, and market factors.

Additional benefits include health care benefits, paid time off, and 401(k) plan with employer match. Monograph also encourages and supports continuing education efforts (e.g., notary, CFP®, CFA®, educational courses).

This position is open immediately and until filled. Interested applicants should provide their resumes with a cover letter via LinkedIn or to careers@mgwealth.com. No phone calls please.

Monograph Wealth Advisors is an Equal Opportunity Employer, recruiting and hiring qualified candidates without regard to actual or perceived age, race, color, national origin, religion, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

Monograph Wealth

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Client Service Specialist