Description

As an inbound chat operator, you will play a crucial role in facilitating online conversations for individuals interested in automotive and recreational vehicle sales, service, finance, and general dealership inquiries. Your primary objective will be to represent our dealer clients favorably online and convert interactions into leads that generate revenue from website traffic.

Responsibilities

Handle a wide variety of customer inquiries via online chat
Provide accurate information about products and services via online chat
Schedule appointments by narrowing down on relevant information
Develop and maintain a comprehensive knowledge base of evolving products and services
Capture customer contact information for lead generation and client review
Summarize interactions based on customer needs for client review

Qualifications

Previous experience in retail customer service or the automotive industry preferred but not necessary
Must be able to type at least 35 WPM; 40 and above preferred
Proficient in basic internet and Windows-based computer skills
Strong multitasking abilities; gaming experience is helpful
Positive and professional demeanor
Excellent written and verbal communication skills
Ability to adapt to change in a fast-paced work environment

Requirements

Excellent customer service skills with ability to thrive in a fast-paced environment
Pleasant, patient, and friendly attitude
Strong decision-making and analytical skills
Fluent in English, both spoken and written
Fast typing skills (minimum 35 WPM)
Must pass a background check
High School Diploma, GED, or equivalent certification
Preferred: 2+ years of experience in an office setting, customer interaction, call center, or office customer service environment.

Employment Type: Full-Time

Mutual Realty, LLC

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Automotive Online Chat Specialist