Closing date - 26 September 2024

Interview dates – 9/ 10 October 2024

Temporary for up to 12 months

Make a difference, join our team.

The Parliamentary and Health Service Ombudsman (PHSO) is a modern, vibrant organisation full of passionate, committed people. We make final decisions that have not been resolved by UK Government departments and the NHS in England. We work closely with people to understand where, how and why public services sometimes fall short and fail to put people first. And we find ways to put it right.

Based in the centre of Manchester and Westminster, we employ 600 individuals, collaboratively working together to make voices heard. We have created a diverse and inclusive culture, whilst offering flexibility to give you the autonomy to work in the best way suited to you.

The Role:

We are looking for a Data Scientist with a strong background in data analysis and machine learning to join our dynamic DDaT team.

As a Data Scientist, you will be an influential contributor, collaborating with stakeholders at all levels to deliver meaningful insights and drive data-driven decision-making. You will join our organization at an exciting time, playing a key role in developing and deploying advanced analytical models to forecast trends, classify cases, and identify common themes in complaints.

Previous experience with machine learning algorithms, time series forecasting, NLP and data integration within complex environments (such as Microsoft Dynamics, AI platforms, NHS systems, or telephony data) would be advantageous.

You will be expected to lead the development and implementation of data science projects, applying innovative analytical techniques to solve complex business problems. You will drive model performance and deployment, ensuring delivery aligns with business objectives, timelines, and quality standards.

The successful applicant will have:

Relevant degree in Data Science, Statistics, Computer Science, Mathematics, or a related field, or substantial professional experience in a similar role.
Significant experience in data science, including the successful development and deployment of data-driven solutions, from initial analysis through to implementation and evaluation.
Proven ability to manage multiple data science projects, utilizing advanced analytical and machine learning techniques to solve complex problems, prioritize tasks, and deliver results.
Strong stakeholder management skills with the ability to collaborate, influence, and coordinate internal and external parties to align data science initiatives with business objectives.
Exceptional communication skills, including the ability to present complex data findings clearly, translate technical details for non-technical audiences, lead data-driven discussions, and constructively challenge ideas.

No candidate will meet every single desired requirement. If your experience looks a little different and you think you can bring value to the role, we would love to hear from you!

We recognise the value of lived experience. If you have experience of complaining about any public body, we strongly encourage you to apply.

We know the value of having diverse, representative teams across our organisation. Which is why we particularly encourage applications from candidates who are likely to be underrepresented within the team. These include people who are:

Asian, Black, Mixed Ethnicity or another ethnic background disabled LGBTQ.

Benefits:

Civil Service Pension scheme (minimum 26.6% employer contribution)
32.5 days annual leave
hybrid working – 40% office based
flexible working
access to a free, confidential Employee Assistance Programme offering 24/7 advice and support from professionals and counsellors
comprehensive learning and development programme
employee discount scheme across hundreds of retailers
bicycle loan scheme
season ticket loan
gym membership subsidy
paid for professional memberships
eye test reimbursement.

Inclusion & Wellbeing

Equality, diversity, inclusion, and wellbeing are vital to the way we work and our culture. We want our colleagues feel included, valued, and supported at work. It is essential that we are representative and accessible for the people who work here and those who use our service.

Actions we take to embed this include:

an anonymised shortlisting process to make sure it is fair and unbiased
monitoring the demographic trends in our workforce and making measured, sustained efforts to improve our diversity at all levels
providing wellbeing support and opportunities for personal and professional development for all colleagues
creating spaces for connection and engagement through our employee network groups and social clubs
engaging in regular inclusion learning to enhance the cultural competency of our organisation.

If you want to join a dedicated team that makes a real difference and helps raise standards in public services, then is the opportunity for you.

If you would like to learn more about the role, please contact Kevin Clarke (kevin.clarke.ombudsman.org.uk)

Parliamentary and Health Service Ombudsman

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