This is a remote position.

Essential Duties and Responsibilities: Include the following. Other duties may be assigned.
Organizes and creates patient demographic information, schedules and charges into the
appropriate table spaces

Monitors error dashboards and corrects information in the practice management system

Verifies the accuracy and completeness of demographic information and/or charges entered and
received

Reconciles charges received to patient logs

Escalates discrepancies in information that result in a delay of the charge entry or errors in the
system

Daily maintenance of workflow logs

Communicates regularly with facility or clinics to obtain necessary information

Communicates with Corporate Coding regarding discrepancies, errors and omissions.

Supervisory Responsibilities: This job has no supervisory responsibilities

Competencies: To perform the job successfully, an individual should demonstrate the following
competencies:

Analytical - Collects and researches data; Uses intuition and experience to complement data

Customer Service - Responds promptly to customer needs

Interpersonal Skills - Maintains confidentiality of all patient information and company documents

Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens
and gets clarification; Responds well to questions

Written Communication – Writes clearly and informatively; Edits work for spelling and
grammar; Presents numerical data effectively; Able to read and interpret written information

Professionalism - Approaches others in a tactful manner; Treats others with respect and
consideration regardless of their status or position

Quality - Demonstrates accuracy and thoroughness

Quantity - Meets productivity standards

Adaptability - Adapts to changes in the work environment

Attendance/Punctuality - Is consistently at work and on time

Qualifications: To perform this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are representative of the knowledge,
skill, and/or ability required. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.

Education and/or Experience Preferred: High school diploma or general education degree
(GED); and 3 years’ experience with insurance billing requirements and account follow up
procedures including a general understanding of ICD9 and CPT coding; or equivalent
combination of education and experience.

Language Skills: Ability to read and comprehend simple instructions, short correspondence, and
memos. Ability to write simple correspondence. Ability to effectively present information in
one-on-one and small group situations

Reasoning Ability: Ability to apply common sense understanding to carry out detailed written
or oral instructions. Ability to deal with problems involving a few concrete variables in
standardized situations.

Computer Skills: To perform this job successfully, an individual must have knowledge of
practice management systems and general computer applications, including the ability to type and
ten-key with speed and accuracy.

Physical Demands: The physical demands described here are representative of those that must
be met by an employee to successfully perform the essential functions of this job. While
performing the duties of this Job, the employee is regularly required to sit; use hands to finger,
handle, or feel and talk or hear. The employee is occasionally required to reach with hands and
arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to
10 pounds. Specific vision abilities required by this job include close vision, distance vision and
ability to adjust focus. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.

Education

Preferred

General Education Develop or better
High School or better

Physician Practice Support

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