Cost Center

Information Systems

Scheduled Weekly Hours

40

Work Shift

First Shift (United States of America)

Shift & Status

Who Are We?

We at Pine Rest believe in the power of healing and that everyone in our community has the right to expert care for mental health and substance use disorders. We are much more than just the third largest non-profit behavioral health system in the country, our 220-acre main campus, and our network of clinical sites across Michigan. We are a tight-knit community of healers who witness the impact of our life-changing work each day.

Each day, we are closing the gaps in access to care. We are innovating through leading-edge research, testing, programs, and treatment modalities that others replicate across the country. Our services include a state-of-the-art psychiatric urgent care center and a soon-to-be-built pediatric behavioral health center, outpatient, inpatient, partial hospitalization (day programs), assessment and testing, residential, addiction treatment and specialty services such as crisis response, employee assistance programs, forensic psychiatry and psychology, and neuromodulation. On-the-job educational programs for nurses, psychologists, advanced practice providers, psychiatrists, and chaplains are equipping the next generation of care providers.

We are passionate about serving and are honored to be a part of this incredible work.

What Will You Do?

As a Business Intelligence Analyst at Pine Rest, you’ll be part of tight-knit team that believes in the healing power of your expertise and compassion. The Business Intelligence Analyst (BIA) role is to work with users, application analyst and subject matter experts and Business Intelligence Developers (BID) to create specifications for new data projects. This role is the initial point of contact for end users and triages work requests in the ticketing system. In addition, this role works with BIDs to identify appropriate solutions for various reporting needs. The BIA will also help develop extracts as well as various types of Epic reports. They are dedicated to excellent customer service, enthusiastic about the care we offer, and foster a sense of belonging and empowerment in a diverse workplace.

Principal Duties And Responsibilities

Act as a liaison between Reporting Team, Application Analysts, and End Users.
Triage reporting requests and act as first point of contact for End Users.
Escalate requests to BIDs.
Complete review, build, testing and training tasks for New Installs/Upgrades.
Work with BIDs to identify appropriate solutions for various reporting needs.
Identifies BIDs, Application Analysts, Trainers, Subject Matter Experts, and End Users to create specifications and implementation of new data projects.
Attend kick-off meetings for new projects/workflows to understand impact and potential reporting needs.
Assist in determining additional reporting needs based on customer interactions.
Maintains reporting content catalogs.
Create and maintain Epic reporting content such as Radar Dashboards, Reporting Workbench Reports & Templates, etc.
Troubleshooting and basic development of reports, using a third-party report writing tools such as Crystal Reports, SSRS, Visualization Tools (QlikView) or other Native Reporting Tools.
Grant and maintain security access to reporting content.
Assist Principal Trainer with developing training curriculum and training power users.

What Does This Role Require?

Education/Experience

Bachelor’s degree required, with master’s degree preferred and/or 3-5 years equivalent work experience.
Certifications in database structure, database design, application development and management preferred.
Certifications in Epic report writing preferred.
Experience working in a team-oriented, collaborative environment.
In-depth experience with data extraction and transfer management techniques.
Hands-on database tuning and application troubleshooting experience.

What Benefits Do We Offer?

Medical, dental, vision & life insurance plans
403(b) retirement match contribution by Pine Rest
Generous PTO for full and part time employees
Tuition assistance & loan forgiveness
Employee Assistance Program offering many free and discounted services for therapy, legal, accounting, gym membership, etc.
Partnership with Davenport University provides generous discount on tuition for employees and family members.

Notice

Pine Rest provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

All new employees are subject to a criminal background check and education verification which may include sending a copy of your high school diploma, GED, or college transcripts.

Successful completion of a drug screen prior to employment is also part of our background process.

Pine Rest Christian Mental Health Services

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Business Intelligence Analyst