Polyonics Rubber Company is seeking a highly motivated and customer-oriented individual to join our team as a Customer Success Manager. In this role, you will be responsible for building and maintaining strong relationships with our customers to ensure their satisfaction and success with our products and services.

As a Customer Success Manager, you will serve as the primary point of contact for our customers, understanding their needs and providing them with personalized support. You will work closely with our sales and technical teams to onboard new customers, deliver product demonstrations, and provide training on the features and functionality of our rubber products. Additionally, you will proactively monitor customer usage and identify opportunities for upselling and cross-selling.

To excel in this role, you should have excellent communication and interpersonal skills, as well as a strong understanding of customer relationship management. You should be able to quickly build rapport with customers and address their concerns in a timely and effective manner. The ideal candidate will have previous experience in a customer-facing role and a deep passion for delivering exceptional customer service.

Responsibilities

Build and maintain strong relationships with customers to ensure their satisfaction and success with our products and services
Serve as the primary point of contact for customer inquiries, concerns, and escalations
Onboard new customers and provide them with product demonstrations and training
Proactively monitor customer usage and identify opportunities for upselling and cross-selling
Collaborate with cross-functional teams, including sales and technical support, to ensure a seamless customer experience
Develop and maintain a deep understanding of our products and industry trends
Stay up-to-date with market developments and competitive landscape
Prepare reports and presentations on customer success metrics and trends

Requirements

Bachelor's degree in business administration, marketing, or a related field
Previous experience in a customer-facing or account management role
Strong communication and interpersonal skills
Ability to quickly build rapport with customers and address their concerns
Excellent problem-solving and decision-making abilities
Strong understanding of customer relationship management
Proactive and self-motivated attitude
Ability to work effectively in a team environment
Good organizational and time management skills

Benefits

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long Term Disability
Training & Development
Work From Home
Free Food & Snacks
Wellness Resources
Stock Option Plan

Polyonics Rubber Co., Inc.

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Customer Success Manager