Benefits:

Remote job
401(k)
Flexible schedule
Training & development

Benefits/Perks Highlights

Work-from-home
Flexible schedule
Self-managed work

Job Summary

We’re looking for a remote/work-from-home employee who conducts hotel pricing research by posing as a customer looking to book an event, and then data inputs the information received onto our report spreadsheets. These reports vary in size and level of detail from the basics of rates and quality of salesmanship received up to hundreds of prices across all the venues within a hotel. In this position, you'd work with your project manager to get your assigned projects finished in a timely manner according to workflow and demand. While each project has an assigned due date and shop calls must be made during each hotel's typical business hours, your actual work process is flexible, as you manage your own time and tasks leading up to the due date.

The ideal candidate has a background in the event planning industry, as this gives you a notable jump start on understanding the information you'll be researching. Data management and/or proofreading experience is also helpful, but not required. Strong attention to detail is also necessary for success, as many of our reports include hundreds of individual line items.

Candidates must reside in one of the following states: Connecticut, Florida, Indiana, Maryland, Michigan, New York State (not New York City), North Carolina, Texas, or Virginia.

Responsibilities

Contacting hotels via phone, email, and online RFP posing as an event planner (or other customer). This often takes repeated inquires and potentially posing as multiple different customers to complete your report. You will also need to prepare your scenario in advance of each inquiry, which also includes research the hotel you are contacting and their local area.
Carefully and accurately data entering all information obtained into our Excel report forms, following our standards for data selection, formatting, length, and so on.
Responding quickly and clearly to follow-up questions we have about your report and making corrections.
Managing your time, work load, and focus to balance the demands of working on multiple projects at once.
Participating in video training and team calls on camera
Participating in or completing all training provided to increase your skills and improve our final product for our customers.

Pay and Work Load

This position is project-based, and so the amount of time you spend each week is dependent on how many projects you have taken on and the speed at which those projects finish up. In general, the expectation is that you would work approximately 20 - 32 hours a week. Pay is by project, so there is no set compensation rate per pay period, but it typically ranges from $2000 - $2500 per month on average (or approximately $500 a week) with up to approximately $3000 per month for our team members with experience who take on a high project load. The overall incoming project load into the company does vary throughout the year based on client orders, and it's relatively common for it to be lower around the winter break; the company has a policy to evaluate offering retention bonuses should the incoming project load drop precipitously low for a brief period. You would also receive an hourly rate for non-project tasks, such as completing training or attending company conference calls, which starts at $16/hr.

Benefits

Work-from-home always. We're a completely remote company (and always were), so you’ll never have to worry about negotiating the challenges of a hybrid company or the pressure to return to a central office.
Flexible hours and schedule. We know from experience that we all work better when we can have some control over our own schedules. While each project has an assigned due date and shop calls must be made during each hotel's typical business hours, your actual work process is flexible, as you manage your own time and tasks leading up to the due date. So we'll expect you to maintain half your time (or more) as standardized office hours each week where we can expect you to be in your office, but outside of that, you can set your own schedule, provided you keep the team alerted to your plans.
Sick time. Even being work-from-home and having a pretty flexible schedule, everyone still needs to take some time away for health and wellness. We offer sick hours to all employees that can be taken for doctor's visits, illnesses, or to care for an immediate family member.
Leave work at work. We don’t expect you to be available outside of your official time “in office,” so we don't require you to respond to texts, emails, or calls outside of your work schedule.
Plan for the future. We offer a 401K for all employees following the initial employment period of 90 days.
A balance of independence and teamwork. While your projects are assigned and worked on individually, you'll have access to the team through Slack, allowing you to easily chat with other researchers to share tips, help each other out, and commiserate so you can feel connected despite being remote.

Qualifications and Skills

As a remote employee in a small company, the skills of clear communication and time/task management are absolute necessities for success in your position. Organization and attention to detail are a must, as well, as each person is typically juggling multiple projects at once, and the quality of our product depends on our accuracy.
Moderate proficiency in Excel is necessary, as all of our projects utilize it for our reporting. While you typically will not be writing formulas, you'll be editing a variety of cells and formatting your data. Additionally, you must be very comfortable navigating your computer and the internet, using a cloud storage system (in our case, Dropbox), and managing files.
Your acting ability and comfort posing as a typical customer/using an alias is central to this role. If you don't feel you'd be comfortable pretending in this way, this isn't the role for you.
You'll need to stay familiar with the variety of hotel terminology that may be used when communicating with hotels.
While experience in event planning (or similar) is highly beneficial, you cannot concurrently work at a hotel while holding this position as it represents a conflict of interest.

Company Details

www.prosolutions.net

ProSolutions is a hospitality consulting company that's been around for 35 years, offering pricing research, quality assurance services, and training. We’re a small but mighty company who works hard to have a big impact on our customers. We believe that offering them a personal, customized experience is the best way to inspire them to do the same for their own customers.

Note: we review applications in batches, so expect to hear from us in approximately 1 - 2 weeks.

This is a remote position.

ProSolutions LLC: Hotel Pricing Intel

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