Job Summary

As a Senior Onboarding Project Manager at Qolo you will lead complex onboarding projects that integrate our cutting-edge payment solutions, such as card issuing, digital wallets, and real-time transaction processing, with our clients’ systems. These projects will involve close collaboration with banks, networks, and card fulfillment providers to deliver seamless and secure payment experiences. To be successful you’ll need to bring a blend of operational acumen, project management skills, technical expertise, and customer centricity.

Primary Responsibilities

Lead and manage complex onboarding projects, ensuring they are completed on time, within scope, and within budget.
Develop onboarding strategies and continuously improve processes to enhance customer experiences and operational efficiency.
Collaborate with cross-functional teams to meet project goals and customer expectations.
Identify and resolve project risks and issues promptly.
Communicate project status, milestones, and risks to stakeholders effectively.
Serve as the primary point of contact for customers during the onboarding process.
Ensure compliance with Qolo policies, processes, and standards throughout the project lifecycle.

Key Expectations

Customer Focus: You have a passion to always exceed our customer's expectations. You push yourself, and the entire project team, to ensure our customers are successful.
Problem Solver: You enjoy problem solving, and thinking outside of the box to find creative solutions to challenges. When things get tough, that's when you excel and rise to meet any obstacle. You’ll use your experience leading complex projects to know when problems might surface, and stay ahead of it with a plan, so programs are delivered as expected.
Know the Tech and Non-Tech: You understand API applications and are comfortable working in a technical environment, where you are the bridge between technical teams and technical/non-technical teams. You will come up to speed on our product capabilities, non-technical processes, the unique features and customer benefits our platform offers, and will be able to speak with confidence, knowledge, and credibility on those topics.
Project Management: You will use your advanced project management skills to meet the unique challenges of onboarding projects including complex requirements, multiple work streams, risks to timelines and executive reporting to ensure we deliver what we promised.
Transparency and Communication: You are focused on both tactical and executive communication of milestones, work streams and risks to the timeline, so all teams and levels are tightly connected and know what’s already happened and what’s happening next. You will be generous with your time and energy, to your customers and your team.

Requirements

In addition to proven ability to manage cross functional projects, we’re on the hunt for the

following attributes:

5+ years experience in customer-facing, complex, enterprise project delivery or project management roles
Excellent understanding of the payments ecosystem with a particular focus on card issuing
Proven ability to prioritize, manage, and deliver multiple, complex projects on time
Highly self-motivated and feels at home working aggressive and ambiguous schedules
Able to build strong working relationships across multiple teams
At home and at ease with technology, product, legal, B2B technology applications and how technology platforms serve customer businesses
Superior communication skills (interpersonal, verbal, presentation, written)

Qolo

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Senior Onboarding Project Manager