Job Description:

We are seeking a skilled and experienced Junior Support Engineer to join our team. A successful candidate will provide technical support and assistance to our clients on-site and remotely. The Junior Engineer will manage and design network environments, handle firewall and switch configurations, maintain phone systems, manage storage area networks, and support virtualized environments. Additionally, the candidate should possess expertise in cloud infrastructure management, Microsoft 365 administration, and supporting collaboration platforms such as Zoom Rooms and Teams Rooms.

Key Responsibilities:

· Travel to client sites regularly in MA and NH for technical support and assistance.

· Provide remote support for clients.

· Manage and maintain diverse network environments.

· Configure and manage firewalls, primarily Meraki, Fortinet, and Palo Alto.

· Handle the configuration and management of switches, primarily HP/Aruba, Cisco, and Meraki.

· Manage wireless networks using Meraki and Ubiquiti technologies.

· Maintain and support phone systems, particularly 3CX and Avaya.

· Manage and maintain storage area networks, focusing on HPE and EqualLogic.

· Design, manage, and maintain VMware and Hyper-V environments.

· Oversee the management and administration of cloud infrastructure, primarily Azure and AWS.

· Manage and support Active Directory, both on-premises and Azure.

· Assist in migrating clients from on-premises to cloud infrastructure.

· Utilize PowerShell for automation and scripting tasks.

· Provide expertise in Windows Server administration.

· Deliver high-level support for Windows 10/11 environments.

· Offer essential support for Mac and Linux systems.

· Be familiar with Datto BCDR solutions.

· Microsoft 365 Administration.

· Support Zoom Rooms and Teams Rooms for collaboration purposes.

· Perform other job duties assigned by management.

Working Conditions:

Working conditions include office work and fieldwork is required. Candidates must be able to deal with multiple tasks and queries at once. The ability to manage a workload and handle multiple tasks is key.

Knowledge, Skills, and Abilities:

· Ability to travel to client sites regularly.

· Proficiency in providing remote technical support.

· Managed Services experience is preferred.

· Strong problem-solving skills and the ability to think creatively to find solutions.

· Experience in working with diverse network environments.

· Knowledge of RMM/PSA for remote monitoring and management

Qualification/ Experience:

The candidate should at least have an associate degree in computer science, Information Technology, or a related field is preferred. However, equivalent work experience and certifications may be considered instead of a degree, along with at least 1-3 years of experience in a Junior Engineer or similar technical support role.

Rockport Technology Group

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Junior Support Engineer