IT Support Specialist

Location: Charlottesville, VA (On-Site Position)

We are seeking a highly organized and adaptable individual to serve as the primary point of contact for all IT-related matters in our company. You will work closely with our outsourced SysAdmin team and leadership to manage hardware, software, phones, tablets, cameras, and other IT systems. Strong communication skills and discretion with confidential information are essential. In collaboration with our third-party IT consultant, you will oversee the daily IT operations and support for our office and field teams.

Key Responsibilities:

• Provide frontline technical support to resolve software and hardware issues for both technical and non-technical users.

• Administer and support MacOS and Windows systems, including troubleshooting and maintenance.

• Set up and configure workstations, train new users, and manage user access to company software.

• Oversee video conferencing and A/V systems, including Zoom, Meet, and Webex.

• Manage IT inventory, purchase hardware, and coordinate repairs for computers, accessories, and phones.

• Support network operations, including troubleshooting and managing core network issues (switching, routing, Wi-Fi access points).

• Assist with network management in coordination with third-party IT consultants (Cisco Meraki, Microsoft Azure).

• Create and maintain IT documentation and Standard Operating Procedures (SOPs).

• Collaborate with sales and remote teams to provide virtual IT support.

Qualifications/Skills:

• Bachelor’s degree in computer science or related field, or equivalent hands-on experience.

• Experience providing second- or third-tier IT technical support, ideally with coordination of outsourced MSPs (Managed Service Providers).

• A strong track record of learning new technologies and solving complex technical issues.

• Excellent communication skills with the ability to explain technical concepts to non-technical users.

• Highly organized with clear documentation practices for repeatability.

• Self-starter capable of working both independently and as part of a collaborative team.

• Detail-oriented with a focus on diagnosing root cause issues.

Bonus Qualifications (Not Required but Nice to Have):

• CompTIA A+, Network+, or Security+ certifications.

• Microsoft Azure certifications.

• Experience with Crystal Reports and/or SQL Server Reporting Services (SSRS).

Salary & Benefits:

• Salary range: $55,000 - $65,000 based on experience.

• Health, dental, and vision insurance.

• 401(k) retirement benefits.

• Paid Time Off (PTO) and gym membership supplement.

• Mileage reimbursement for travel to remote sites.

Additional Information:

This is a full-time, on-site position located at our headquarters in Charlottesville, VA. The role will involve occasional travel to remote sites, all within an hour of the main office. S.L. Williamson Company, Inc. is an equal opportunity employer, and we welcome candidates who are eager to grow with us.

Interested candidates should submit their resume and references to hr@slwilliamson.com.

S. L. Williamson Co., Inc.

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IT Support Specialist