TollFreeForwarding.com seeks a Provisioning Coordinator for fielding internal requests and maintaining our telecommunications database. The Provisioning Coordinator will be responsible for submitting purchase requests and work orders with our telecommunications carriers. This critical role interfaces with customers, internal sales staff, and our external phone carriers—a position ideal for an individual who likes making a big impact in a fast-paced environment where efficiency and accuracy are equally important.

Our new Provisioning Coordinator will learn about a vast array of international carriers and their relevant services. This knowledge base will be crucial to finding timely solutions for internal and external clients. The Provisioning Coordinator works independently yet closely with team members on a variety of recurring and new projects. This is an hourly, full time role with a Monday through Friday work schedule starting at 7 or 8AM.

Responsibilities:

Receive and prioritize requests from sales department and customers
Match requests with proper vendor and product solutions
Perform scheduled orders and cancellations of inventory from vendors
Process orders, analyze documentation for thoroughness and accuracy, and confirm all required documentation with stakeholders
Submit and track LNP for local, international, and toll-free numbers to completion by vendor portal or email
Use various carrier's online systems to process orders and obtain accurate service order completions
Track orders and follow up with vendors and our sales department
Handle vendor requests for regulatory and legal documentation
Complete ad hoc special projects

Desired Background:

Ability to multitask and manage multiple moving pieces while paying strict attention to detail
Two plus years of professional document or data management experience
Customer service experience in B2B and B2C environments
Strong experience with data entry and data management with high level of attention to detail
Proficient with Microsoft applications (especially Excel)
Strong analytical and problem solving ability
Superb organizational and follow-up skills
Excellent verbal and written communication
Telecommunication experience valued but not required
Sales Force experience valued but not required

TollFreeForwarding.com

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Provisioning Coordinator