Job Summary:

We are seeking a highly organized and technically proficient Remote Technical Administrative Assistant to join our Managed Service Provider (MSP) team. This individual will play a crucial role in supporting our administrative and technical operations, ensuring smooth day-to-day activities. The ideal candidate will handle a wide range of tasks, including billing, onboarding/offboarding, ticket management, accounts payable (AP), accounts receivable (AR), and human resources (HR) support. This role requires a strong understanding of basic technology concepts, computer components, and basic networking principles.

Key Responsibilities:

Billing and Financial Support:

Assist with the billing process, including generating invoices and processing payments.
Track and reconcile accounts receivable (AR) and accounts payable (AP).
Follow up on outstanding invoices and payments with clients and vendors.

Onboarding/Offboarding:

Assist in the onboarding process for new employees, including setting up accounts and access.
Manage the offboarding process, ensuring proper account deactivation and retrieval of company assets.

Ticket Management:

Open, monitor, and manage ticket requests, ensuring accurate assignment to 1st or 2nd level support engineers.
Track ticket statuses to ensure timely resolution and maintain communication with clients regarding their requests.

Data Entry and Asset Tracking:

Maintain accurate records of client assets and update the asset tracking system.
Enter and manage data in various systems and databases with a high level of accuracy.
Prepare and maintain spreadsheets, databases, and reports.

Client and Sales Support:

Respond to client inquiries related to sales and services.
Provide information and assistance regarding products and services.
Follow up with clients to ensure satisfaction and address any additional questions.

HR Administrative Support:

Assist with HR tasks such as managing employee records, processing leave requests, and updating HR systems.
Help coordinate recruitment activities, including scheduling interviews and communicating with candidates.

Technical Responsibilities:

Understand basic technology concepts and computer components, including CPUs, RAM, storage devices, and peripherals.
Have a fundamental understanding of basic networking principles, such as IP addressing, subnetting, and network devices (routers, switches, and access points).
Assist in ordering necessary computer parts and networking equipment.
Provide basic technical support and troubleshooting for both computer hardware and network issues over the phone or through ticketing systems.
Maintain and update technical documentation and asset management records.

Qualifications:

High school diploma or equivalent; associate or bachelor’s degree preferred.
Proven experience in an administrative or customer service role.
Basic understanding of technical support processes, computer components, and networking principles.
Proficient in technology and able to understand and order computer parts and networking equipment.
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Proficient in Microsoft Office Suite (Word, Excel, Outlook).
Familiarity with ticketing systems and CRM software is an advantage.
Ability to work independently and as part of a team.

Working Conditions:

Full-time remote position with occasional onsite requirements.
Standard office hours with some flexibility for occasional after hours and on-call based on business needs.
Home office setup required with reliable internet access.

Benefits:

Competitive salary based on experience.
Paid time off and holidays.
Professional development opportunities.

Torethan L.L.C.

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Technical Administrative Assistant