Who We Are: Long Grove Dental is growing and we are looking for a new front office member to join our team. We are a modern dental practice serving our local and surrounding communities for over 30 years. Our unwavering commitment to our patients is grounded in our shared values of resilience, respect, curiosity and compassion which guides all our interactions with team members, patients, partners and vendors. In our mission to provide exceptional care to our patients, we believe how we get there is as important as the final results. You would be working with an experienced Father/Son dynamic duo who are dedicated to your professional development.

Who You Are: You are an adaptable Patient Care Coordinator who is dedicated to making amazing first impressions and delivering dependable customer service. You are a blossoming computer systems wizard, process and efficiency ninja and are a lifelong learner with an interest in making dental office management a long-term career.

Requirements

Welcome patients for their appointments, ensuring a lasting positive impression
Manage the patient's seamless arrival by checking in patients, obtaining necessary financial and personal details and entering those directly into the patient's chart as appropriate
Upon patient checkout, schedule the next appointment or follow-ups as necessary, provide relevant after visit summaries or other documents like treatment plans, receipts, school excuse notes or appointment reminder cards
Partner with office management and clinical staff daily to ensure work tasks are optimized for the daily workflow, including but not limited to appointments, confirmations, amendments, cancellations, referral letters, treatment coordination or other patient correspondence
Optimize appointment schedule by ensuring the day is full and aligning the right treatment to appointment time
Answer the telephone promptly and courteously, inquiring about their needs and how the office can meet those needs
Partner with office manager to ensure clinic is fully compliant with state and federal health regulations and compliance programs
Other duties as assigned

What You'll Bring:

Minimum of 3 years of dental front office experience
Experience in the dental back office a plus
Experience with scheduling software systems, and Microsoft Office, clinical background and experience with dental software programs considered an asset
An Associates degree in business or office administration preferred, however not required
Solid business acumen and effective written and verbal communication skills

Benefits

Full Time Opportunity, must be able to work Saturdays
- Monday, 10 am to 6 pm
- Tuesday, 10 am to 6 pm
- Wednesday, 7 am to 2 pm
- Thursday, 7 am to 2 pm
- Saturday, 8 am to 2 pm
Up to $23 an hour depending on experience, plus bonus
401(k) and up to a 4% match
Medical, Dental, Vision, Life Insurance and Paid Time Off, 7 paid holidays
Employee Assistance Program - that connects team members and their families with complimentary, confidential, short-term counseling and advisory services
Voluntary benefits like pet insurance, Life Lock and entertainment discounts
We have ALL necessary PPE and are following CDC recommended guidelines. Our office is a safe environment
Continuing education opportunities

United Dental Corporation

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Patient Care Coordinator