Full time position as an Appointment Scheduler (1 x 37.5 hours)

An exciting opportunity has arisen for an appointment scheduler to join the Imaging Directorate, providing a comprehensive, efficient and effective service for the Appointment Scheduling Team. The post will include the scheduling of appointments ensuring that local and national waiting time targets are achieved and to deal with any enquiries, over the phone or face to face, in a courteous and professional manner.

The post will involve contacting patients and scheduling appointments, dealing any enquiries over the phone or face to face, in a courteous and professional manner.

You will have excellent communication skills, a caring positive attitude. Reliability and flexibility are essential to the role.

This post offers an excellent opportunity for individuals wishing to gain experience in the hospital helping patients.

The successful candidate must be able to demonstrate excellent communication skills, flexibility and reliability in order to contribute to the delivery of a first-class service to all users. This will also include occasional weekend working.

Appointment Scheduler

The main duties of the role involve scheduling appointments, communicating to patients and monitoring the waiting list.

Communication skills, flexibility and reliability in order to contribute to the delivery of a first-class service to all users. This will include occasional weekend working and may be required to work across the UHNM sites.

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

For further details / informal visits contact: Name: Kim Clay Job title: Operational Services Manager Email address: kim.clay@uhnm.nhs.uk Telephone number: 01782 676309

University Hospitals of North Midlands NHS Trust

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Appointment Scheduler