As an Entry Level Customer Relations Specialist, you will play a supportive role in building and maintaining positive relationships with customers on behalf of our clients. This position combines exceptional customer service with a direct sales focus, aiming to understand customer needs and promote our clients products and services. The successful candidate will be adept at communication, problem-solving, and have a proven track record in achieving sales targets.

Responsibilities:

Present and explain our products/services to prospects, highlighting the benefits and features
Listen to customer needs and tailor your sales approach to meet their requirements
Identify and understand customer needs to effectively promote and sell products or services directly
Meet or exceed sales targets by employing effective sales techniques and strategies
Collaborate with the sales team to maximize cross-selling and upselling opportunities
d alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers

Qualified candidates:

Must possess excellent interpersonal communication skills
Maintain a high level of professionalism & integrity
Experience with public speaking for presenting to groups a plus
4-year degree preferred, not required
1-2 years of customer service
Demonstrated leadership ability. Sales and Marketing experience is not required
Demonstrated critical thinking and problem-solving skills

Ventura Business Management

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Customer Relations Specialist - Entry Level