At the intersection of healthcare and technology, Vital Interaction is revolutionizing patient engagement. We're seeking a DevOps Engineer who thrives on challenges and is ready to elevate our infrastructure to new heights.

About Us

Vital Interaction is a leading SaaS healthcare technology company dedicated to helping healthcare providers reach their patients through ultra-personalized engagement solutions. We work closely with large health systems, managing critical infrastructure to ensure high availability, security, and compliance. Our technology stack is built on cutting-edge tools and platforms, and we're committed to maintaining the highest standards in HIPAA and SOC 2 compliance.

Position Overview

We are seeking a skilled and dedicated DevOps Engineer to join our dynamic development team. As the primary individual responsible for the health and efficiency of our infrastructure, you will play a key role in maintaining uptime, reducing costs, and leading disaster recovery efforts. You will also contribute significantly to our security posture, ensuring that our infrastructure and processes align with HIPAA and SOC 2 compliance requirements. This position reports directly to the Head of Engineering.

Key Responsibilities:

Infrastructure Management: Oversee and maintain the health of our AWS-based infrastructure, including Kubernetes, RDS, Redshift, and Terraform.
Cost Optimization: Continuously monitor and optimize cloud infrastructure costs, ensuring efficient resource utilization.
Disaster Recovery: Lead efforts around disaster recovery planning and implementation, ensuring minimal downtime and quick recovery in the event of failures.
Security & Compliance: Play a crucial role in our security initiatives, particularly in ensuring HIPAA compliance and supporting our SOC 2 efforts.
Monitoring & Logging: Architect and implement advanced monitoring, logging, transparency, and reporting solutions to enhance system reliability and security.
Collaboration: Work closely with the development team to design and implement new solutions, leveraging the latest in technology and infrastructure.
Customer Focus: Contribute to our mission of helping customers reach their patients effectively by ensuring the reliability and security of our engagement platforms.

Essential qualifications:

Minimum of 2 years in a similar role
Proven experience in AWS infrastructure management
Strong knowledge of Kubernetes, RDS, Redshift, and Terraform
Experience with self-hosted VPNs, SFTP, Sentry, and GitLab
Expertise in disaster recovery planning and implementation
Solid understanding of security best practices, particularly in relation to HIPAA and SOC 2 compliance
Ability to optimize cloud infrastructure costs and manage uptime effectively

Preferred Additional Qualifications

Experience with messaging platforms such as Twilio and Bandwidth
Previous experience in a healthcare technology environment
Strong problem-solving skills and the ability to work effectively in a fast-paced, dynamic environment
Passion for customer engagement and helping healthcare providers connect with their patients

Benefits And Perks

Competitive salary
Comprehensive medical, dental, and vision benefits
Life insurance and short-term disability
401(k) savings plan
Generous paid time off, including company-paid holidays and a flexible PTO policy
Opportunity to work with a talented and passionate team
A chance to make a real impact in the healthcare industry
Flexible working environment with remote options

More About Us

Founded in 2010, Vital Interaction is a team of passionate individuals dedicated to transforming healthcare. When you join our team, you become part of an organization backed by leading investors in both Austin and Silicon Valley that values excellence, creativity, and collaboration. Here, you'll have the opportunity to promote cutting-edge technologies and solutions that have a profound impact on patient care.

Our proven Automated Patient Intelligence Platform combines healthcare data, business intelligence and workflow automation to help you gain valuable insights into your medical practice and create meaningful patient interactions. The platform helps practices increase revenue, staff productivity, and overall patient satisfaction.

This is a remote position.

Vital Interaction

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