A Loan Officer Assistant is responsible for supporting Loan Officers in the process of originating and closing loans. Their role is crucial in ensuring that all documentation is complete, accurate, and submitted in a timely manner. Here is a typical job description for a Loan Officer Assistant:

Job Title: Loan Officer Assistant

Job Summary:

The Loan Officer Assistant provides administrative support to the Loan Officer by managing loan files, communicating with clients, gathering necessary documentation, and coordinating with various stakeholders to ensure a smooth loan processing experience. The assistant plays a key role in maintaining the efficiency and accuracy of the loan process.

Key Responsibilities:

- Client Communication: Assist in communicating with clients to collect necessary documentation and provide updates on the loan process.

- Documentation Management: Gather, review, and organize loan application documents from clients and third parties, ensuring all required paperwork is completed and accurate.

- File Preparation: Prepare and submit loan files for underwriting, ensuring all required documentation is included and follows compliance guidelines.

- Pipeline Management: Monitor the progress of each loan in the pipeline, keeping the Loan Officer informed of any issues or delays.

- Appointment Scheduling: Schedule appointments and meetings for the Loan Officer with clients, real estate agents, and other parties involved in the loan process.

- Customer Service: Provide excellent customer service by addressing client inquiries and concerns promptly and professionally.

- Compliance: Ensure all loan applications comply with federal, state, and company regulations and guidelines.

- Coordination: Work closely with underwriters, processors, and other team members to facilitate timely loan approvals and closings.

- Data Entry: Input and update client information and loan details in the company’s database.

- Administrative Support: Perform general administrative tasks such as answering phone calls, managing emails, and maintaining records.

Qualifications:

- Experience: Previous experience in the mortgage industry or in an administrative role is preferred.

- Skills: Strong organizational skills, attention to detail, and excellent communication abilities.

- Software: Proficiency in mortgage software (e.g., Encompass, Calyx) and Microsoft Office Suite.

- Education: High school diploma or equivalent; college degree in finance, business, or a related field is a plus.

- Licensing: NMLS licensed a plus but not a must.

Working Conditions:

- Environment: Typically works in an office setting, with potential for remote work depending on the employee.

- Hours: Standard business hours, with the possibility of occasional overtime to meet deadlines.

- Pay structure: 100% commission based

Key Attributes:

- Attention to detail and a high degree of accuracy.

- Ability to manage multiple tasks and prioritize effectively.

- Strong customer service orientation.

- Team player with a positive attitude.

- Willingness to learn and adapt in order to acheive new heights of success.

This role is ideal for someone who is organized, enjoys working in a fast-paced environment, and has a passion for helping clients achieve their financial goals.

West Capital Lending

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