IT Support Specialist

Western Youth Services is a leading expert in children’s mental health and wellness solutions. As a hub of children’s mental health in Orange County, we’ve been providing services and programs for our community for over 50 years. Our passionate and dedicated staff deliver services and programs that prevent, treat and heal our kids and families and increase their ability to live full and productive lives. If this sounds like you, and you meet the qualifications for this position, please send us your resume.

The IT Specialist is primarily responsible for supporting the Agency’s technological needs by effectively addressing issues, researching services and alternatives and implementing improvements with minimal operational disruption. IT Specialist mentors and assists with training of personnel in specialized areas of information technology; performs and leads functions as assigned.

IT Support Specialist Responsibilities:

Manages and resolves help desk tickets to support staff and management with IT needs
Sets up and manages all compute, telephony and other IT systems for staff and management
Monitors system information technology resources: programs, software, and hardware
Maintains accurate system information technology supporting documentation and asset tracking/management.
Oversees all IT and Facility inventories and logs.
Responsible for PC/Laptop/Printer hardware procurement and deployment using SCCM, WDS, or other deployment methods.

IT Support Specialist Minimum Qualifications:

Associate’s degree in business, Information Technology or related field preferred. Technical certifications considered in lieu of.
One year directly related experience, with specific knowledge in helpdesk, VoIP, O365, Azure, SharePoint, Windows OS, and MS Office
Comprehensive knowledge of IT/IS hardware and software desired.
Working knowledge of IT/IS products, services and related industry standards required
A high proficiency with desktop operating systems, and Electronic Medical record experience a plus
Ability to learn and develop new skills as the needs of the Agency change
Excellent communication and organizational skills required

Salary from: $21.00 hourly

Benefits: Comprehensive employee benefits package includes: Medical, Dental, Vision, Life Insurance, Long Term Disability and 403(b) Retirement Incentive & Savings Plan.

Western Youth Services’ Mission: Advancing awareness, cultivating success, and strengthening communities through integrated mental health services for children, youth, and families.

Western Youth Services (WYS) is an Equal Opportunity Employer and seeks to recruit and retain a diverse workforce. WYS values and promotes a culture of inclusivity and belonging, one that embraces the contributions of richly diverse disciplines and perspectives of all employees and staff.

Western Youth Services

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IT Support Specialist