Join Xurrent, a dynamic and innovative company that is reshaping the landscape of IT Service Management (ITSM). At Xurrent, we believe in the power of transformation, not just in the solutions we provide to our clients, but also in the careers of our team members. As a leader in the industry, we are on a mission to attract the best talent, those who are driven by curiosity, innovation, and a passion for making a real impact. Our platform is revolutionizing the way organizations manage their service relationships, and we are looking for dedicated individuals who are ready to join us in this journey of transformation.

If you're eager to be part of a forward-thinking company that thrives on community, engaging work, and grit, Xurrent is the place for you. We don't just offer jobs; we offer transformative career experiences. Our culture is built on empowerment, and we provide the resources and support needed for our team members to excel, innovate, and drive change. Join us at 4me and be part of a team that is shaping the future of ITSM while propelling your own career to new heights.

Overview

Xurrent, Inc. ("Xurrent") designates a Site Reliability Engineer. The Site Reliability Engineer (SRE) will play a crucial role in ensuring the reliability, availability, and performance of Xurrent's services. As a key technical contributor, the SRE will establish and maintain robust systems and processes, minimizing disruptions and maximizing the overall quality of technical experiences. Much of the software development focuses on optimizing existing systems, building infrastructure and eliminating work through automation. Azure and AWS experience is highly desirable with Azure familiarity being required. Reporting to the CTO, the SRE will collaborate closely with internal teams to drive operational excellence of the SRE site. The SRE keeps a continuous eye on Xurrent's systems capacity and performance. Our goal is to provide our customers the best, most reliable, and fastest experience possible.

Responsibilities / Ownership

Own infrastructure, site reliability and service uptime for Azure hosted technology.
Cross train AWS DevOps team for Azure coverage.
Lead technical initiatives related to site reliability engineering within the organization to improve the availability, scalability, latency, and efficiency of 4me's services.
Develop and maintain a culture of operational excellence, emphasizing proactive monitoring, incident response, and continuous improvement.
Collaborate with internal teams to address infrastructure-related challenges and ensure alignment with business objectives.
Provide guidance to other team members on managing availability and performance of the 4me services, building automation to prevent problem recurrence, and building automated responses for non-exceptional service conditions.
Proactively identify and mitigate risks to minimize service disruptions and optimize performance.

Statement of Equal Opportunity

Xurrent is an equal opportunity employer. We're committed to creating an inclusive environment for all our employees, where different backgrounds and perspectives are valued and encouraged - regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or on the basis of any protected group status under any applicable law.

Xurrent (Formerly 4me)

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Site Reliability Engineer