Overview

The Associate Director of Corporate Engagement – EOI Placement Success will serve as an important member of Year Up United’s Corporate Engagement function, which works to secure high quality, work-based experiences for all Year Up United students and to develop partnerships with major corporations nationwide. As AD of Placement Success, you will facilitate day-to-day interactions between Year Up United interns and corporate partner staff, ensuring a successful internship experience for all parties. The AD of Placement Success will support performance for an assigned group of students and serve as the main point of contact for supervisors to help interns convert to employment and yield partner retention and satisfaction.

Reporting to the Director of Corporate Engagement – EOI Placement Success, the AD of Placement Success will partner closely with colleagues to translate account strategy documents into action, implement solutions grounded in our service standards that solve business challenges for the partner, and even co-selling as needed. The AD of Placement Success will serve as the “in-house expert” on the ingredients required for a successful placement, as well as the “air traffic control or command center” that ensures all functions are playing their roles accordingly. As part of team working with EOI (Employers of Influence) partners, those who are able to take 25+ Year Up United interns per cycle, across three or more geographies, you will serve as the market point of contact and CE lead for assigned accounts. When done well, both students and partners mutually benefit from the experience.

To be successful in this role, you will be adept at communicating across a variety of audiences and will have experience working with internships or similar programs either from the educational side or the corporate side and understand how to bridge each environment. As an ideal candidate, you will leverage strong judgment, demonstrate strong organizational skills, and take pride in your ability to bring clarity to ambiguous or complex situations.

In keeping with Year Up United’s values, the AD of Placement Success will also have the opportunity to interact with students and participating in building a positive educational environment.

Key Responsibilities

EOI Placement Success

Serve as relationship manager with EOI supervisors after internship sales have been confirmed for an assigned group of accounts; strive to retain and/or expand account.
Represent Year Up United with EOIs in the market.
Communicate regularly with and coach assigned interns to support performance.
Provide responsive and high-quality customer service to each group in pursuit of KPIs related to account renewal and expansion in market, satisfaction for all involved customers/clients/intern, additional placements, intern retention, and conversion to hire.
Manage against engagement scopes of work in account plans, meet standards of service for assigned accounts; flag non-standard activity, intern performance issues, or other risks; triage to solve.
Solve challenges and make judgment calls related to student performance on internship; work in partnership with Program Managers to ensure they drive the development of performance improvement (EPIC) plans for interns, gathering feedback from interns and managers.
Implement internship onboarding activities including background checks, drug screens, applications.
Coordinate collection of internship information and manager orientation; ensuring students understand key logistics.
Run internship readiness workshops to build rapport and cover logistics with interns as needed.

Project Management and Data Reporting

Oversee matching process for assigned interns. Analyze students strengths and decide on appropriate placement based on pattern recognition, partner needs, etc.
Oversee matching process for assigned interns when not already done by other CE colleagues. Refer to matching playbooks to drive toward decisions via facilitation of conversations, data collection, timeline alignment, and communications to colleagues.
Own combination of project management and final decision making for matching and communications process so all parties understand statuses.
Gather pre-matching info from program (will already have from CE colleague).
Achieve on-time onboarding for all interns.
Meet billing readiness (in conjunction with account leads and/or RevOps) to collect revenue on time.
Track, analyze and report out on performance status across the internship portfolio (based on ongoing feedback, supervisor/intern survey responses, and other performance data); surface trends.
Ensure the accurate, on-time completion of timesheets and status reports weekly in alignment with the online student contract. Add absences, lates, etc. into contract.
Follow conversion processes specific to account sourced from Account Directors’ playbooks.
Drive and track account-specific conversion processes and work with partner HR or staffing agencies to ensure interns complete paperwork and process as needed and/or work with YPP.
Enter employment records in Salesforce for intern conversions.
Engage in knowledge transfer for non-converted interns and collaborate with central career services.

Site Team/Learning Community Member

Join and sometimes facilitate sessions with students
Participate in staff meetings and trainings

Salary Range: $68,000-$75,000

Qualifications

5+ years of experience in a corporate or business setting
Experience in developing and maintaining relationships toward outcomes
Past work with young adults in a learning or professional environment
Demonstrated knowledge managing a CRM; Salesforce.com experience strongly preferred
Strong organizational and time management skills with exceptional attention to detail
Excellent interpersonal, oral, and written communication skills
A professional and resourceful style with the ability to work independently and as a team player, to take initiative and manage multiple tasks and projects at a time
Comfortable with ambiguity, and proactive in taking the lead when opportunities arise
Ability to plan, introduce and lead processes toward a decision-making
Proficiency with Microsoft Office applications especially Word, Excel, Outlook and PowerPoint
A passion for working with young adults, an unshakable belief in their potential, and a strong commitment to the mission of Year Up United
Understanding of the Opportunity Divide and its drivers
Commitment to diversity, equity, inclusion, and belonging

Compensation & Benefits

Year Up United has established salary ranges for each of our sites, which allows us to pay employees competitively, equitably and consistently in different geographic markets. For roles in which the location is listed as flexible, the range displayed reflects the minimum and maximum target for new hire salaries for the position across all US locations. Salary offers take into account a candidate’s skills, experience, and location. Your recruiter can share more about the specific salary range for your location during the hiring process.
Benefits: Comprehensive healthcare options and dental coverage; 401(k) match for eligible participants.
Vacation: Earn three weeks paid vacation in first year of employment; four weeks after initial year.
Professional Development: Funds available to support staff in achieving career objectives ($2,500 per year)

** This is an exempt role (paid on a salaried basis). **

Organization Description

Year Up United is a national 501(c)3 workforce development organization committed to ensuring equitable access to economic opportunity, education, and justice for all young adults—no matter their background, income, or zip code. Employers face a growing need for talent while millions of talented young adults lack access to meaningful careers. These inequities only further perpetuate the opportunity gap that exists in our country—a gap that Year Up United is determined and positioned to close through three interconnected strategies: providing targeted skills training and connections to livable-wage employment for students and alumni; empowering others to serve and support young adults, and changing systems that perpetuate the opportunity gap. Year Up United’s intensive training program utilizes a high expectations, high support model where students learn in-demand technical and professional skills and apply them during a corporate internship. Year Up United has directly served more than 40,000 young adults since its founding in 2000. Year Up United's nationwide presence includes Arizona, Austin, Bay Area, Charlotte, Chicago, Dallas/Fort Worth, Greater Atlanta, Greater Boston, Greater Philadelphia, Jacksonville, Los Angeles, the National Capital Region, New York City/Jersey City, Pittsburgh, Puget Sound, Rhode Island, South Florida, Tampa Bay, and Wilmington.

Voted one of the Best Nonprofits to Work For in the country by The NonProfit Times, Year Up United is a rewarding and impactful place to work. Our staff is passionate, supportive, mission-driven, and committed to positive change and continuous learning. We set high standards for both ourselves and our students and live by a set of core values that reflect an unshakable belief in the talent and potential of our young people. The work we do is life-changing, and we know that our team is the greatest asset in achieving our mission.

Commitment To Diversity

Year Up United embraces diversity and equal opportunity in a serious way. All aspects of employment, including the decision to hire, promote, discharge, or discipline, are based on meritocracy. We do not permit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state, or local laws. Learn more about our commitment to diversity: http://www.yearup.org/about-us/careers/commitment-to-diversity/

Year Up United is also committed to working with and providing reasonable accommodations to individuals with disabilities. Your recruiter can provide details regarding the expected work environment and any physical requirements. Please let our hiring team know if you need an accommodation at any point during the interview process. Information received relating to accommodation will be addressed confidentially.

To Apply

Please submit a thoughtful cover letter and resume through our website.

Note that applications without a cover letter will not be considered. We respectfully request no phone calls.

Year Up United

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Associate Director, Corporate Engagement – EOI Placement Success