Overview:

Our client, a global leader in development and manufacturing of medical devices & Treatments for Chronic diseases / Respiratory disorders / Sleep-disordered breathing, seeks an accomplished Customer Service Representative (Medical Industry).

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*** Location: 9001 Spectrum Center Blvd, San Diego, CA 92123 (100% Remote)

*** Duration: 6 months contract, may extend or convert depending on business needs

Notes:

Start Date: 08/12/2024.

Interview Process: 1 Round, 30-minutes via MS Teams / Video. Target interview dates are 7/15 and 7/16.

Work Schedule: Shift schedule ranging sometime between 5:30 AM to 5:00 PM PT. Specific schedules will be determined once the recruitment process is further along. They will discuss this during interviews.

Description:

The primary role of Customer Support function is to provide exceptional customer service, sales, and marketing support via different channels of communication.

Key deliverables include addressing customer enquiries related to company products, services, warranty, order processing, data entry and resolving general complaints. Identifying sales opportunities associated with customer enquiries.

The primary objective of Customer Service specialization within Customer Support Job Family is to communicate with customer’s daily either before and/or after a sale, via telephone, email, chat or through other social media platforms, checking in on their therapy status, adherence information and/or to order therapy equipment or supplies.

Key responsibilities include: handle customer orders for medical supplies and equipment, create and/or maintain client account records, track deadlines and manage tasks in web based tools, support members of cross functional teams and developing and maintaining positive customer relations which can substantially affect service and/or product revenue(s), collaborate with various departments to meet service sales goals, document all technical and customer-reported problems in ticketing/note system with the nature of support inquiry and resolutions recommended, provide metrics to the management team as required.

Qualifications:

· Adaptable to change, flexible, multitasking, and detailed oriented, problem-solving skills, at least 1-year customer service experience.

· Has completed vocational training or obtained equivalent experience.

· Minimum of 1 year of related experience.

· Has broad knowledge of routines and procedures to handle day-to-day situations.

· Will generally only require instructions on new assignments.

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I'd love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you.

Satwinder “Sat” Singh

Lead Technical Recruiter

Job Types: Full-time, Contract

Pay: $20.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

401(k)
Dental insurance
Health insurance
Vision insurance
Work from home

Schedule:

8 hour shift
Monday to Friday

Experience:

Healthcare / Medical Devices: 1 year (Required)
Customer Service: 1 year (Required)
Call Center: 1 year (Required)

Work Location: Remote

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Healthcare Customer Service Representative