Company Description

Zenitech Computer Solutions (ZenitechCS) is a leading provider of IT services and solutions, specializing in custom delivering high quality customer IT service, supporting IT at industry events, providing a stable platform for software development and data engineering projects, and securing client environments with defensive and offensive security initiatives. As a company aligned with the labor movement, ZenitechCS has extensive experience servicing union IT systems and supporting the growth and solidarity of the labor movement. Based in Oakland, CA, ZenitechCS is dedicated to providing the best, most personable, IT services available.

Role Description

This is a full-time on-site role for a Help Desk Tier 1 professional at Zenitech Computer Solutions in Oakland, CA. The Help Desk Tier 1 professional will be responsible for providing technical support and troubleshooting assistance to users. They will also offer desktop computer support and deliver excellent customer service.

Qualifications

Positive attitude, engaging, and committed to delivering excellent client services
Patience and empathy in dealing with user issues
Technical Support, Help Desk Support, and Troubleshooting skills
Desktop Computers and Customer Support skills
Excellent problem-solving and communication skills
Ability to work well in a team and independently
Experience with ticketing systems and remote support tools
Basic understanding of network infrastructure and protocols
Passionate about continuing education and professional development
Computer Sciences Degree is a plus, but not required
If applicant does not have CS degree then a CompTIA A+ certification is required
Additional professional certifications are a plus (Network+, Microsoft 365 Certified, etc..)

Zenitech Computer Solutions

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Help Desk Tier 1