Stites & Harbison, PLLC, a full-service law firm, known for innovative technologies that solve problems, is looking for a fulltime IT Systems Engineer to join our firm-wide Technology Group developing, promoting and supporting technology and applications in our Atlanta, Georgia office. We’re seeking a highly skilled systems engineer who has the business knowledge and technical expertise to implement strategies, develop and evaluate products, and build upon an infrastructure that supports the changing needs of our firm. It is crucial that this individual be able to work collaboratively with remote team members and managers and is capable of being self-directed regarding daily tasks.
The successful candidate will be responsible for the set-up, maintenance, and troubleshooting of all computer systems, phones and network equipment. They will ensure our colleagues can perform their jobs and functions by providing the highest level of technological support with rapid response times to requests and incidents.
This is NOT a remote position and only candidates within commuting distance of the Atlanta office will be considered.
Key Responsibilities:
- Provide vital first level technology support for attorneys and staff encompassing all manners of technology.
- Provide initial support and diagnostics for desktop systems, phones, video conferencing, software, printers, scanners, tablets, and mobile devices.
- Imaging laptops and workstations.
- Receive and log requests for support from Stites colleagues and/or service delivery staff.
- Respond to and manage the status of requests submitted to the Service Desk
- Ensure that all requests are dealt with and resolved appropriately, and issues requiring further specialist input are referred to the appropriate support team. Investigate issues/problems and determine the correct actions to take.
- Support legal software on workstation and cloud services.
- Utilize excellent communication skills to convey complex IT issues/concepts into short explanations and simple terms.
Requirements:
- Computer programming skills.
- Experience with legal business management and operations software (HighQ, Aderant, Intapp, and Litera).
- Servers and network systems experience.
- Windows 10, 11, MacOS, Microsoft Teams, O365, Azure, Intune and Desktop/laptop Imaging technology knowledge is necessary.
- IT security knowledge of conditional access policies.
- Enterprise applications.
- Security related applications.
- Familiar with SQL Databases.
- VMware/SAN experience a plus
- General Networking Knowledge.
- O365 Power Automate.
- Ability to lift 50 lbs.
- Ready to travel to other offices as needed.
- Willingness to work after-hours in emergency situations, including weekends and holidays.
- Ability to work remotely when necessary.
- Maintain confidentiality of company information.
- Comply with, and make positive contribution to, all company policy, rules and procedures for Health & Safety and best practices.
We encourage applicants from all cultures, races, colors, religions, sexes, national or regional origins, ages, disability status, sexual orientation, gender identity, military, protected veteran status or other status protected by law. Stites & Harbison is an equal opportunity employer offering a competitive salary and benefits package.
Please apply by submitting a cover letter and resume to Lee Pfeiffer (lpfeiffer@stites.com)